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~subject:"Service quality"
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Service quality
Financial services
12,566
Finanzdienstleistung
12,360
Bank
2,058
Risk management
1,946
Risikomanagement
1,942
Financial sector
1,892
Finanzsektor
1,830
Kundenbindung
1,808
Relationship marketing
1,757
Finanztechnologie
1,704
Financial technology
1,681
Beziehungsmarketing
1,672
Consumer behaviour
1,420
Deutschland
1,294
Konsumentenverhalten
1,266
Financial inclusion
1,239
Finanzielle Inklusion
1,229
Theorie
1,188
Germany
1,186
Theory
1,179
Customer satisfaction
1,121
Credit risk
1,073
Welt
1,055
Kreditrisiko
1,053
Customer loyalty
1,048
World
1,046
Customer retention
923
Kundenzufriedenheit
891
financial services
843
Electronic Banking
826
Bankrisiko
819
Bank risk
818
Electronic banking
815
EU-Staaten
771
EU countries
756
India
728
USA
712
Indien
711
Bankgeschäft
681
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Undetermined
333
Free
128
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Article
593
Book / Working Paper
81
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Article in journal
519
Aufsatz in Zeitschrift
519
research-article
36
Hochschulschrift
25
Graue Literatur
22
Non-commercial literature
22
Aufsatz im Buch
21
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21
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18
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13
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13
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9
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9
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6
Sammelwerk
6
Article
5
Bibliografie enthalten
4
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4
case-report
4
Aufsatzsammlung
3
Case study
2
Fallstudie
2
Konferenzschrift
2
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1
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review
1
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English
627
German
44
Undetermined
4
Polish
1
Author
All
Prentice, Catherine
9
Izogo, Ernest Emeka
5
Roberts-Lombard, Mornay
4
Athanasopoulou, Pinelopi
3
Casadesús, Martí
3
Chen, Xianglin
3
Fongsuwan, Wanno
3
Gan, Christopher
3
Giovanis, Apostolos
3
Hapsari, Raditha
3
Hussein, Ananda Sabil
3
Jaiswal, Deepak
3
Kant, Rishi
3
Kaura, Vinita
3
Kim, Dae-Young
3
Kim, Sung-Bum
3
Langmann, Kristin
3
Mainardes, Emerson Wagner
3
Mattila, Anna S.
3
Moormann, Jürgen
3
Nguyen, Nha
3
Saleem, Muhammad Abid
3
Sivapalan, Achchuthan
3
Srivastava, Medha
3
Stan, Valentina
3
Sudhir, K.
3
Teeroovengadum, Viraiyan
3
Abbas Mardani
2
AlNajem, Mohamad N.
2
Andronikidis, Andreas I.
2
Arif, Imtiaz
2
Aslam, Wajeeha
2
Ayinaddis, Samuel Godadaw
2
Babar, Samreen Fahim
2
Batra, Dharminder Kumar
2
Bauer, Hans H.
2
Bilgihan, Anil
2
Bin Jusoh, Ahmad
2
Biswas, Abhijeet
2
Boakye, Kwabena G.
2
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Institution
All
Nomos Verlagsgesellschaft
2
Center for Service Excellence
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Logos Verlag Berlin
1
The Wharton Financial Institutions Center
1
Published in...
All
Journal of retailing and consumer services
29
International Journal of Bank Marketing
13
Journal of hospitality marketing & management
13
The service industries journal
13
The international journal of bank marketing : IJBM
11
The TQM journal : the international review of organizational improvement
10
Cogent business & management
9
International journal of quality & reliability management
8
Services marketing quarterly
8
Journal of business research : JBR
7
The journal of services marketing
7
International journal of hospitality management
6
Journal for global business advancement : JGBA
6
Journal of financial services marketing
6
Journal of financial services marketing : JFSM
6
Service business
6
The journal of applied business research
6
International Journal of Quality & Reliability Management
5
International journal of contemporary hospitality management
5
International journal of services and operations management : IJSOM
5
Quality management journal : QMJ
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
African journal of business and economic research : AJBER
4
Asia Pacific journal of marketing and logistics
4
Gabler Edition Wissenschaft
4
Global business review
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services, economics and management
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Journal of service management
4
Journal of service research : JSR
4
Marketing intelligence & planning
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
Total quality management & business excellence
4
Academic journal of economic studies
3
International journal of bank marketing
3
International journal of business information systems : IJBIS
3
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Source
All
ECONIS (ZBW)
623
Other ZBW resources
42
EconStor
5
RePEc
3
BASE
1
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1
Beratungsqualität in Finanzdienstleistungen
Evers, Jan
;
Reifner, Udo
;
Krüger, Ulrich
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
Saved in:
2
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
3
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
4
Steigerung der Dienstleistungsqualität mit Electronic-Banking : Kundenorientierung am Beispiel sächsischer Genossenschaftsbanken
Eusterbrock, Claudia
-
1999
Persistent link: https://www.econbiz.de/10000679755
Saved in:
5
Let's get acquainted : an empirical study on takaful customer-service provider relationships from Saudi Arabian perspectives
Osman, Ismah
;
Rehman, Mohsin Abdur
;
Sajid Mohy ul din
; …
- In:
Journal of Islamic marketing
13
(
2022
)
11
,
pp. 2209-2231
Persistent link: https://www.econbiz.de/10013536297
Saved in:
6
Relationship quality and customer loyalty in the Tanzanian microfinance sector
Tegambwage, Amani Gration
;
Kasoga, Pendo Shukrani
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 138-153
Persistent link: https://www.econbiz.de/10014479261
Saved in:
7
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
8
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
9
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
10
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
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