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~subject:"Service quality"
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Logistic service quality and t...
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Service quality
Beziehungsmarketing
37
Relationship marketing
37
Customer satisfaction
26
Kundenzufriedenheit
25
Consumer behaviour
24
Einzelhandel
24
Konsumentenverhalten
24
Retail trade
24
Spain
22
Spanien
22
Dienstleistungsqualität
16
Brand image
15
Lieferantenmanagement
15
Markenimage
15
Supplier relationship management
15
Hotel industry
14
Hotellerie
14
Information technology
13
Informationstechnik
13
Brand management
11
Markenführung
11
Innovation
10
Customer value
9
Kundenwert
9
Betriebliche Wertschöpfung
8
Value creation
8
Brand equity
7
Croatia
7
Satisfaction
7
Sustainability
7
Loyalty
6
Viral marketing
6
Virales Marketing
6
B-to-B-Marketing
5
Business-to-business marketing
5
Confidence
5
Kroatien
5
Marketing management
5
Marketingmanagement
5
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6
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1
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Article
17
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16
Aufsatz in Zeitschrift
16
Aufsatz im Buch
1
Book section
1
Case study
1
Fallstudie
1
Language
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English
17
Author
All
Gil Saura, Irene
17
Berenguer Contrí, Gloria
4
Gallarza, Martina G.
3
Moliner-Velázquez, Beatriz
3
Ruiz-Molina, Maria-Eugenia
3
Ruiz-Molina, María-Eugenia
3
Fuentes-Blasco, Maria
2
Arteaga, Francisco
1
Berenger Contrí, Gloria
1
Del Chiappa, Giacomo
1
Fuentes Blasco, Maria
1
Fuentes Blasco, María
1
Gil, Roberto
1
Holbrook, Morris B.
1
Juma-Michilena, Israel
1
Moliner Valázquez, Beatriz
1
Moliner Velásquez, Beatriz
1
Moliner Velázquez, Beatriz
1
Moreno, Francisco Arteaga
1
Ospina-Pinzón, Santiago
1
Ruiz Molina, Maria Eugenia
1
Ruiz Molina, María Eugenia
1
Ruiz-Molina, Maria Eugenia
1
Ruiz-Molina, María Eugenia
1
Santos Arteaga, Francisco Javier
1
Servera Francés, David
1
Servera-Francés, David
1
Sánchez-González, Irene
1
Šerić, Maja
1
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Journal of hospitality marketing & management
2
The service industries journal
2
Cases on innovations in educational marketing : transnational and technological strategies
1
European retail research
1
International journal of management & enterprise development : IJMED
1
International journal of retail and distribution management
1
International journal of transport economics : IJTE
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Journal of vacation marketing : an international journal
1
Service business
1
The international review of retail, distribution and consumer research
1
The journal of brand management : an international journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
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1
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
2
Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene
;
Ruiz Molina, Maria Eugenia
;
Servera …
- In:
The international review of retail, distribution and …
18
(
2008
)
5
,
pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
Saved in:
3
Cognitive and affective causes of consumer dissatisfaction with the hospitality encounter
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 653-675
Persistent link: https://www.econbiz.de/10003893329
Saved in:
4
Information technology and logistics quality : a basis for companies' segmentation
Servera-Francés, David
;
Gil Saura, Irene
; …
- In:
International journal of management & enterprise …
8
(
2010
)
4
,
pp. 398-416
Persistent link: https://www.econbiz.de/10003996610
Saved in:
5
Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
6
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
7
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
8
Heterogeneity analysis in the university context : a proposal based on service quality perceptions
Fuentes Blasco, Maria
;
Gil Saura, Irene
;
Moliner …
- In:
Cases on innovations in educational marketing : …
,
(pp. 25-45)
.
2011
Persistent link: https://www.econbiz.de/10009406232
Saved in:
9
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
10
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
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