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The effect of servicescape cleanliness on customer reactions
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Services marketing quarterly 31 (2010) 2, pp. 213-234
Persistent link: https://www.econbiz.de/10003960121
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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Relating hedonism and business context to customer appearance
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Services marketing quarterly 37 (2016) 3, pp. 141-155
Persistent link: https://www.econbiz.de/10011537846
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Experiencing atmospherics : the moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty
Vilnai-Yavetz, Iris; Gilboa, Shaked; Mitchell, Vincent-Wayne - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665923
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Images in academic web pages as marketing tools : meeting the challenge of service intangibility
Vilnai-Yavetz, Iris; Tifferet, Sigal - In: Journal of relationship marketing : innovations & … 8 (2009) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10003857827
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The effects of a service provider's messy appearance on customer reactions
Vilnai-Yavetz, Iris; Rafaeli, Anat - In: Services marketing quarterly 32 (2011) 3, pp. 161-180
Persistent link: https://www.econbiz.de/10009273298
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The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram; Gilboa, Shaked; Gamliel, Eyal - In: Services marketing quarterly 35 (2014) 3, pp. 222-235
Persistent link: https://www.econbiz.de/10010401580
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The role of private label brands in enhancing service satisfaction in the hotel industry : comparing luxury and boutique hotels
Herstein, Ram; Gilboa, Shaked; Gamliel, Eyal; Bergera, Ron - In: Services marketing quarterly 39 (2018) 2, pp. 140-155
Persistent link: https://www.econbiz.de/10011859506