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To gift or not to gift : how providing a memento affects a restaurant magician's tips

Frank, David G. - In: International journal of hospitality management 86 (2020), pp. 1-3

Persistent link: https://www.econbiz.de/10012241528

Contagious effects of customer misbehavior in access-based services

Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21

Persistent link: https://www.econbiz.de/10011433127

The underlying dimensions of tipping behavior : an exploration, confirmation, and predictive model

Becker, Cherylynn; Bradley, Gregory T.; Zantow, Ken - In: International journal of hospitality management 31 (2012) 1, pp. 247-256

Persistent link: https://www.econbiz.de/10009406133

Service gratuities and tipping : a motivational framework

Lynn, Michael - In: Journal of economic psychology : research in economic … 46 (2015), pp. 74-88

Persistent link: https://www.econbiz.de/10011413157

Breathing down your neck! : the impact of queues on customers using a retail service

Dahm, Martin; Wentzel, Daniel; Herzog, Walter; Wiecek, … - In: Journal of retailing 94 (2018) 2, pp. 217-230

Persistent link: https://www.econbiz.de/10011881552

Healthcare Services Consumer Behavior in the Light of Social Norms Influence

Adrian, Gardan Daniel; Gardan, Iuliana - 2015

Healthcare services consumers’ behavior represents an multidimensional concept, that implies the cumulative effects of different factors. The process of consumption is very different and complex in the case of healthcare services due to the nature of the needs and consumption motivations on...

Persistent link: https://www.econbiz.de/10014132316

To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing

Fernandez, Sébastien; Gössling, Stefan; Martin-Rios, … - In: International journal of hospitality management 117 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10014457830

Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender

Jin, Naehyun Paul; Line, Nathaniel D.; Goh, Ben - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 679-700

Persistent link: https://www.econbiz.de/10010241616

Customer loyalty with fine dining : the moderating role of gender

Ma, Emily; Qu, Hailin; Ali Eliwa, Rasha - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 513-535

Persistent link: https://www.econbiz.de/10010402063

The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender

Haverila, Matti J.; Haverila, Kai; McLaughlin, Caitlin - In: International journal of electronic marketing and … 12 (2021) 4, pp. 339-356

Persistent link: https://www.econbiz.de/10012669849

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