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Insurance customers’ assessment of service quality: a critical evaluation

Joseph, Mathew; Stone, George; Anderson, Krista - In: Journal of Small Business and Enterprise Development 10 (2003) 1, pp. 81-92

Increased competition from their traditionally, “non‐insurance” partners in the financial services industry has forced “insurance only” companies to enter areas once considered exclusively part of the financial services market. The melding of the insurance, banking, and brokerage...

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Model for measuring customer loyalty towards a service provider

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Linking service climate to customer loyalty

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Exploring the antecedents of hotel customer loyalty : a social identity perspective

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Customer loyalty development : the role of switching costs

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Customer satisfaction and loyalty : a case study from the banking sector

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Determinants of customer loyalty for home delivery

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An empirical study on customer retention and customer loyalty

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Ways to measure loyalty of service users

Quang Dang Nguyen; Khoa Van Nguyen; Kolosova, Olga - In: International journal of information systems in the … 14 (2022) 1, pp. 1-18

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