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Service quality
Relationship marketing
25,978
Beziehungsmarketing
25,303
Consumer behaviour
8,855
Konsumentenverhalten
8,822
Customer satisfaction
5,366
Kundenzufriedenheit
5,325
Dienstleistungsqualität
3,872
Brand management
2,620
Markenführung
2,617
Deutschland
2,431
Germany
2,388
Theorie
2,253
Theory
2,248
Lieferantenmanagement
2,168
Supplier relationship management
2,167
Social Web
2,029
Social web
2,028
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2,004
Marketing management
1,991
Brand image
1,894
Markenimage
1,889
Electronic Commerce
1,667
E-commerce
1,617
Online-Marketing
1,594
Internet marketing
1,576
Kundenwert
1,466
Customer value
1,439
Kundenintegration
1,436
Customer integration
1,435
Vertrauen
1,360
Confidence
1,356
Einzelhandel
1,325
Retail trade
1,317
Brand
1,268
Markenartikel
1,253
Online-Handel
1,215
Online retailing
1,209
Customer service
1,131
Kundenservice
1,119
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Undetermined
1,859
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595
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Article
3,336
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547
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3,131
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Thesis
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Graue Literatur
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Arbeitspapier
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Sammelwerk
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Fallstudie
22
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research-article
15
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7
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7
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Dietrich, Martin
6
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European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
Marketing intelligence & planning
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
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ECONIS (ZBW)
3,861
Other ZBW resources
21
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1
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
2
The role of perceived market orientation in the higher education sector
Casidy, Riza
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 155-163
Persistent link: https://www.econbiz.de/10010400503
Saved in:
3
Customer satisfaction as a marketing concept in higher education
Andrlic, Berislav
;
Budic, Hrvoje
;
Pismis, Vjekoslav
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
60
(
2013
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10010390508
Saved in:
4
Qualität, Wirtschaftlichkeit und Erfolg von Krankenhäusern : Analyse der Relevanz marktorientierter Ansätze im Krankenhausmanagement
Dietrich, Martin
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002524735
Saved in:
5
Handbuch Gesundheits- und Medizinmarketing : Chancen, Strategien und Erfolgsfaktoren
Kreyher, Volker J.
(
ed.
)
-
2001
Persistent link: https://www.econbiz.de/10001607586
Saved in:
6
The influence of perceived relationship quality on donor behavior in the context of charitable nonprofit organizations established by professional sport entities
Kim, Minhong
;
Yoon, Youngmin
;
Zhang, James J.
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
2
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014567153
Saved in:
7
Community orientation : an overlooked pillar of market-oriented higher education institutions
El Alfy, Shahira
- In:
Journal of marketing for higher education
33
(
2023
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10014419291
Saved in:
8
Education service qualtiy of a business school: former and current students' evaluation
Šimić, Mirna Leko
;
Čarapić, Helena
- In:
International review on public and nonprofit marketing …
5
(
2008
)
2
,
pp. 181-191
Persistent link: https://www.econbiz.de/10003779400
Saved in:
9
Anwendungsbereiche und Ziele von Marketing in der öffentlichen Verwaltung
Berger, Roland
- In:
Marktorientierte Führung im wirtschaftlichen und …
,
(pp. 325-347)
.
2007
Persistent link: https://www.econbiz.de/10003584608
Saved in:
10
Improving service quality in the new public sector
Williams, Christine S.
;
Saunders, Mark N. K.
- In:
The Routledge companion to nonprofit marketing
,
(pp. 389-402)
.
2008
Persistent link: https://www.econbiz.de/10003592664
Saved in:
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