Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...

Two distinct lines of research have been dedicated to empirically testing how financial reporting quality (measured as the earnings response coefficient or ERC) is associated with management's choice of reporting bias and with audit quality. However, researchers have yet to consider how ERCs are...

Many companies promote the quality management and reliable information as a core value for the client and consider them as a critical factor of success for achieving competitiveness. The improvement of quality either at the management level or at the level of information is considered by several...