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~subject:"Service quality"
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Service quality
Konsumentenverhalten
79,194
Consumer behaviour
78,761
Einzelhandel
17,633
Retail trade
14,728
Kommunikation
12,688
Theorie
12,475
Theory
12,206
Communication
10,661
Emotion
10,436
Beziehungsmarketing
9,629
Relationship marketing
9,616
Markenführung
7,817
Brand management
7,815
Markenimage
6,676
Brand image
6,644
USA
6,411
Deutschland
6,316
United States
6,071
Online-Handel
6,047
Online retailing
6,031
Kundenzufriedenheit
5,933
Customer satisfaction
5,927
Social Web
5,386
Social web
5,384
Germany
5,266
Dienstleistungsqualität
4,750
Online-Marketing
4,697
Experiment
4,683
Internet marketing
4,664
Markenartikel
4,394
Brand
4,388
Electronic Commerce
4,277
E-commerce
4,100
Werbewirkung
3,797
Advertising effects
3,753
Verbraucherverhalten
3,571
Preismanagement
3,379
Pricing strategy
3,374
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3,298
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775
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4,167
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579
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4,051
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115
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81
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77
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61
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55
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18
Sammelwerk
18
Case study
10
Fallstudie
10
Bibliografie enthalten
9
Bibliography included
9
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7
Sammlung
7
Aufsatzsammlung
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2
Reprint
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4,646
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96
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2
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Hyun, Sunghyup Sean
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Park, Jungkun
10
Sharma, Piyush
10
Hollebeek, Linda D.
9
Qu, Hailin
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Patterson, Paul G.
8
Sparks, Beverley
8
Söderlund, Magnus
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Bolton, Ruth N.
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
5
IGI Global
2
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2
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2
CRC Press.
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Svenska Handelshögskolan <Helsinki>
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
252
International journal of hospitality management
217
Journal of business research : JBR
128
The journal of services marketing
113
International journal of contemporary hospitality management
83
Journal of hospitality marketing & management
78
Services marketing quarterly
71
The service industries journal
69
Journal of travel and tourism marketing
67
Journal of service research : JSR
51
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Service business
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service management
40
Asia Pacific journal of marketing and logistics
33
International journal of quality and service sciences
32
Tourism management : research, policies, practice
31
Journal of service research
30
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
28
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of retailing
25
Journal of strategic marketing
25
Journal of the Academy of Marketing Science
25
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of Asian finance, economics and business : JAFEB
22
Managing service quality : MSQ ; an international journal
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Technological forecasting & social change : an international journal
21
International journal of business information systems : IJBIS
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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ECONIS (ZBW)
4,745
BASE
1
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date (oldest first)
1
Customer responses to intercultural
communication
accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
2
The effects of smileys on receivers' emotions
Lohmann, Katja
;
Pyka, Sebastian Stefan
;
Zanger, Cornelia
- In:
The journal of consumer marketing
34
(
2017
)
6
,
pp. 489-495
Persistent link: https://www.econbiz.de/10011814479
Saved in:
3
"From fail to prevail" : how a salesperson's
communication
sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
4
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
5
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
6
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
7
The effect of salespersons' retail service quality and consumers' mood on impulse buying
Pornpitakpan, Chanthika
;
Yuan, Yizhou
;
Han, Jie Hui
- In:
Australasian marketing journal
25
(
2017
)
1
,
pp. 2-11
Persistent link: https://www.econbiz.de/10011782224
Saved in:
8
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
9
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
Saved in:
10
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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