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Exporting services successfully : antecedents and performance implications of customer relationships
Sichtmann, Christina; Selasinsky, Maren von - In: Journal of international marketing 18 (2010) 1, pp. 86-108
Persistent link: https://www.econbiz.de/10003960831
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B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa; Miller, Kenneth E.; Groth, Markus - In: The journal of services marketing 23 (2009) 3, pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
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Using service logic to redefine exchange in terms of customer and supplier participation
Pires, Guilherme D.; Dean, Alison; Rehman, Muqqadas - In: Journal of business research : JBR 68 (2015) 5, pp. 952-932
Persistent link: https://www.econbiz.de/10010516678
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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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The mediating effects of customers' intimacy perceptions on the trust-commitment relationship
Ponder, Nicole; Holloway, Betsy Bugg; Hansen, John D. - In: The journal of services marketing 30 (2016) 1, pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
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Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm
Gummesson, Evert - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 656-662
Persistent link: https://www.econbiz.de/10010395540
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Die Qualität von Geschäftsbeziehungen auf Dienstleistungsmärkten: Konzeptualisierung, empirische Messung, Gestaltungshinweise
Hennig-Thurau, Thorsten - In: Kundenbeziehungen im Dienstleistungsbereich, (pp. 133-158). 2000
Persistent link: https://www.econbiz.de/10001497360
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A2A Relationships in Service Contexts
Carrubbo, Luca - 2013
Persistent link: https://www.econbiz.de/10013089667
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The effects of goods-related and service-related B2B brand images on customer loyalty
Cassia, Fabio; Cobelli, Nicola; Ugolini, Marta - In: The journal of business & industrial marketing 32 (2017) 5, pp. 722-732
Persistent link: https://www.econbiz.de/10011694208
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Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash; Paul, Rik - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 319-334
Persistent link: https://www.econbiz.de/10011707953