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Problemlösen in High-contact-Dienstleistungen
Otto, Holger - 1999
Persistent link: https://www.econbiz.de/10001374426
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Defining the relationships between IT service management and IT service governance
Jäntti, Marko; Hotti, Virpi - In: Information technology and management 17 (2016) 2, pp. 141-150
Persistent link: https://www.econbiz.de/10011497700
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Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von; Ghijsen, Paul W. T.; Gelderman, … - In: International journal of business and globalisation : IJBG 14 (2015) 2, pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
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Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; … - In: Decision sciences : DS 46 (2015) 3, pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
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Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
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Service sectors in India issues, challenges and opportunities
Jeyakumar, S. (ed.); Muthukumar, V. (ed.) - 2019
Persistent link: https://www.econbiz.de/10012108023
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Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin - In: International journal of operations & production … 36 (2016) 4, pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
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Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130