Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Produktivity in customer group...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
17
Konsumentenverhalten
17
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
10
Dienstleistungsqualität
10
Kundenzufriedenheit
10
Dienstleistungssektor
6
Customer experience
5
Dienstleistung
5
Service industry
5
Services
5
Transformative service research
5
Betriebliche Wertschöpfung
4
Customer integration
4
Dienstleistungsmarketing
4
Einzelhandel
4
Kundenintegration
4
Retail trade
4
Services marketing
4
Theorie
4
Theory
4
Tourism industry
4
Tourismuswirtschaft
4
Value creation
4
Chronological age
3
Future time perspective
3
Führungsstil
3
Leadership style
3
Service ecosystem
3
Service-Dominant Logic
3
Service-dominant logic
3
Tourism
3
Tourismus
3
agency theory
3
creativity
3
leadership
3
stewardship
3
Age
2
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
9
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
1
Book section
1
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
more ...
less ...
Language
All
English
9
German
1
Author
All
Finsterwalder, Jörg
6
Kuppelwieser, Volker
4
Klaus, Philipp
3
Tuzovic, Sven
3
Chen, Ning
1
Crawford, Fraser Robert Liam
1
Hall, Colin Michael
1
Heinonen, Kristina
1
Hollebeek, Linda D.
1
Huang, Yuying
1
Kuppelwieser, Volker G.
1
Manthiou, Aikaterini
1
Simpson, Merlin C.
1
Subramanian, Ilayaraja
1
Tomczak, Torsten
1
more ...
less ...
Institution
All
Australian and New Zealand Marketing Academy
1
Published in...
All
The journal of services marketing
3
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
Health marketing quarterly
1
Interaktionen im Dienstleistungsbereich
1
Journal of business research : JBR
1
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
2
EQ und DLQ: emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
Finsterwalder, Jörg
;
Tomczak, Torsten
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 375-403)
.
2001
Persistent link: https://www.econbiz.de/10001555440
Saved in:
3
Quality in group service encounters : a theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Finsterwalder, Jörg
;
Tuzovic, Sven
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 109-122
Persistent link: https://www.econbiz.de/10003964456
Saved in:
4
Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg
(
contributor
)
-
Australian and New Zealand Marketing Academy
-
2011
Persistent link: https://www.econbiz.de/10009407396
Saved in:
5
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
6
A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja
;
Finsterwalder, Jörg
;
Hall, …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
Saved in:
7
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
Saved in:
8
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
9
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
10
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
