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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup

Dhurup, Manilall - 2003

dimensions, namely reliability, atmospherics and policy. Continatory factor analysis was further undertaken in order to establish … the overall model fit in terms of the three dimensions. Empirical evidence suggests, that the reliability, atmospherics … and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability …

Persistent link: https://www.econbiz.de/10009456107

Reduced audit quality behavior among auditors in Uganda

Kasigwa, Gerald; Munene, John C.; Ntayi, Joseph Mpeera; … - In: African journal of accounting, economics, finance and … 9 (2013) 9, pp. 25-37

Persistent link: https://www.econbiz.de/10010241901

Passengers' perceived service quality : a construct validation

Dhawan, Ritu; Sandhu, H. S. - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 82-105

Persistent link: https://www.econbiz.de/10011533006

Can the customer's value co-creation behavior be measured? : validating a measurement scale based on the customer's perspective

Vega Vázquez, Manuela; Revilla Camacho, Maria Angeles; … - In: Revue Gestion 2000 : management & prospective 32 (2015) 2, pp. 33-47

Persistent link: https://www.econbiz.de/10011891105

Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203

Persistent link: https://www.econbiz.de/10012177776

Measuring the service quality of automated teller machines : a study of banks of India

Dhingra, Sanjay - In: International journal of business excellence 15 (2018) 4, pp. 411-424

Persistent link: https://www.econbiz.de/10011954289

How do Muslim consumers perceive service quality?

Gayatri, Gita; Chew, Janet - In: Asia Pacific Journal of Marketing and Logistics 25 (2013) 3, pp. 472-490

factor analysis and reliability analysis (n Findings – The results indicate a robust measure of Islamic service quality …

Persistent link: https://www.econbiz.de/10014675242

The effectiveness of management-by-walking-around : a randomized field study

Tucker, Anita L.; Singer, Sara J. - In: Production and operations management : an international … 24 (2015) 2, pp. 253-271

Persistent link: https://www.econbiz.de/10010528689

Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety

McFadden, Kathleen L.; Stock, Gregory N.; Gowen, … - In: Health care management review : HCM review 40 (2015) 1, pp. 24-34

Persistent link: https://www.econbiz.de/10010484101

A longitudinal investigation to test the validity of the American customer satisfaction model in the US hotel industry

Kim, Seung Hyun; Cha, JaeMin; Singh, A. J.; Knutson, Bonnie - In: International journal of hospitality management 35 (2013), pp. 193-202

Persistent link: https://www.econbiz.de/10010225810