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~subject:"Service quality"
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Direktvertrieb als Kundenbindu...
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Subject
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Service quality
Beziehungsmarketing
25,181
Relationship marketing
25,153
Konsumentenverhalten
8,914
Consumer behaviour
8,906
Kundenzufriedenheit
5,299
Customer satisfaction
5,292
Dienstleistungsqualität
3,843
Deutschland
2,565
Markenführung
2,537
Brand management
2,536
Germany
2,500
Theorie
2,375
Theory
2,367
Lieferantenmanagement
2,179
Supplier relationship management
2,178
Social Web
2,017
Social web
2,016
Marketingmanagement
1,965
Marketing management
1,938
Direktmarketing
1,919
Markenimage
1,845
Brand image
1,842
Electronic Commerce
1,715
Online-Marketing
1,700
Internet marketing
1,672
E-commerce
1,647
Direct marketing
1,505
Kundenwert
1,465
Customer value
1,437
Kundenintegration
1,418
Customer integration
1,417
Vertrauen
1,347
Confidence
1,343
Einzelhandel
1,342
Retail trade
1,330
Brand
1,260
Markenartikel
1,246
Online-Handel
1,241
Online retailing
1,235
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Online availability
All
Undetermined
1,821
Free
590
Type of publication
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Article
3,292
Book / Working Paper
541
Type of publication (narrower categories)
All
Article in journal
3,108
Aufsatz in Zeitschrift
3,108
Aufsatz im Buch
178
Book section
178
Hochschulschrift
94
Thesis
78
Graue Literatur
70
Non-commercial literature
70
Arbeitspapier
44
Working Paper
44
Collection of articles of several authors
29
Sammelwerk
29
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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1
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English
3,589
German
243
French
2
Italian
1
Swedish
1
Undetermined
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Evanschitzky, Heiner
6
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Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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Source
All
ECONIS (ZBW)
3,832
BASE
1
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1
Qualitätsmanagement in Direktbanken : die Synthese von Unternehmens- und Kundenorientierung
Meigel-Schleiff, Christina
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001550496
Saved in:
2
Die Steuerung von Kundenintegrationsprozessen : Effizienz in Dienstleistungsunternehmen
Fließ, Sabine
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001601541
Saved in:
3
Managing revenue across retail channels : the interplay of service performance and direct marketing
Lund, Donald J.
;
Marinova, Detelina
- In:
Journal of marketing
78
(
2014
)
5
,
pp. 99-118
Persistent link: https://www.econbiz.de/10010419895
Saved in:
4
Assessing service quality at wineries and cellar doors through service mapping
Carlsen, Jack
- In:
International journal of wine business research : IJWBR
23
(
2011
)
3
,
pp. 271-290
Persistent link: https://www.econbiz.de/10009315737
Saved in:
5
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
6
Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal
;
Amini, Ahdia
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10012106926
Saved in:
7
A holistic view of the use of corporate culture conveyed by internal marketing for enhancing stability, sustainability and consistency in service quality
Botha, J. A. R.
- In:
Investment management and financial innovations
13
(
2016
)
3
,
pp. 248-257
Persistent link: https://www.econbiz.de/10011666826
Saved in:
8
Relationship quality and its causal link to service value, satisfaction, and word-of-mouth
Lee, Younghan
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 171-184
Persistent link: https://www.econbiz.de/10011537851
Saved in:
9
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
10
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
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