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~subject:"Service quality"
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Service quality
Consumer behaviour
82,917
Konsumentenverhalten
80,437
Theorie
15,291
Privater Konsum
15,138
Private consumption
15,102
Theory
15,082
Nachfrage
10,827
Demand
10,797
Relationship marketing
9,121
Beziehungsmarketing
9,088
USA
8,413
United States
8,069
Brand management
7,751
Markenführung
7,705
Brand image
6,814
Markenimage
6,777
Professional sports
6,757
Profisport
6,749
Deutschland
5,910
Customer satisfaction
5,701
Sport
5,658
Online-Handel
5,599
Online retailing
5,588
Kundenzufriedenheit
5,542
Germany
5,338
Social Web
4,888
Social web
4,886
Schätzung
4,780
Sports
4,776
Estimation
4,662
Online-Marketing
4,592
Internet marketing
4,578
Dienstleistungsqualität
4,407
Brand
4,345
Markenartikel
4,333
Einzelhandel
4,309
Retail trade
4,263
Werbewirkung
3,757
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3,716
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2,390
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733
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3,768
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Carlson, Jamie
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Sparks, Beverley
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Gaynor, Martin
7
Gravelle, Hugh
7
Grewal, Dhruv
7
Jebarajakirthy, Charles
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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All
Journal of retailing and consumer services
230
International journal of hospitality management
197
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
66
Journal of travel and tourism marketing
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services, economics and management
27
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
Journal of Services Marketing
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
International journal of quality & reliability management
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
International journal of services and operations management : IJSOM
19
Journal of Asian finance, economics and business : JAFEB
19
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Source
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ECONIS (ZBW)
4,402
Other ZBW resources
50
RePEc
1
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1
Examining the effects of team identification, e-service quality (e-SQ) and satisfaction on intention to revisit
sports
websites
Suh, Young Ik
;
Ahn, Taesoo
;
Pedersen, Paul M.
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
4
,
pp. 261-278
Persistent link: https://www.econbiz.de/10010195355
Saved in:
2
The development of loyalty among novice and experienced customers of
sport
and fitness centres
Avourdiadou, Sevastia
;
Theodorakis, Nicholas D.
- In:
Sport management review
17
(
2014
)
4
,
pp. 419-431
Persistent link: https://www.econbiz.de/10010425676
Saved in:
3
Consumer behaviour and
sport
services : an examination of fitness centre loyalty
García-Fernández, Jeronimo
;
Gálvez-Ruíz, Pablo
; …
- In:
International journal of sport management and marketing …
18
(
2018
)
1/2
,
pp. 8-23
Persistent link: https://www.econbiz.de/10011884667
Saved in:
4
Service quality, satisfaction and behavioural intentions in
sport
child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
5
Understanding spectator expectations : an analysis of niche
sports
Greenwell, T. Christopher
;
Greenhalgh, Greg
;
Stover, Nick
- In:
International journal of sport management and marketing …
13
(
2013
)
3/4
,
pp. 144-157
Persistent link: https://www.econbiz.de/10010391210
Saved in:
6
New platform and new excitement? : exploring young educated
sport
customers' perceptions of watching live
sports
on OTT services
Xu, Maowei
;
Li, Bo
;
Scott, Olan K. M.
;
Wang, Jerred Junqi
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
4
,
pp. 682-699
Persistent link: https://www.econbiz.de/10014377667
Saved in:
7
Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional
sports
Theodorakis, Nicholas D.
;
Koustelios, Athanasios
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10009525074
Saved in:
8
Service quality of
sports
centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
9
Service quality and its effects on consumer outcomes : a meta-analytic review in spectator
sport
Biscaia, Rui
;
Yoshida, Masayuki
;
Kim, Yu Kyoum
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
3
,
pp. 897-921
Persistent link: https://www.econbiz.de/10014283560
Saved in:
10
Developing a framework to identify and systematise sources of inefficiencies in
sports
sponsorship from a sponsee perspective
Dietl, Helmut
;
Schweizer, Nicolas
- In:
International journal of sport management and marketing …
15
(
2014
)
1/2
,
pp. 36-56
Persistent link: https://www.econbiz.de/10011503985
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