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Drivers of customer-brand relationship quality : a case of mainland chinese hotel loyalty program members

Lo, Ada Sau-Yee; Im, Holly Hyunjung - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 763-782

Persistent link: https://www.econbiz.de/10010469262

Building brand relationship quality among hotel loyalty program members

Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 458-488

Persistent link: https://www.econbiz.de/10011611273

Understanding service quality in a virtual travel community environment

Elliot, Statia; Li, Guoxin; Choi, Chris - In: Journal of business research : JBR 66 (2013) 8, pp. 1153-1160

Persistent link: https://www.econbiz.de/10009756121

Understanding service quality in a virtual travel community environment

Elliot, Statia; Li, Guoxin; Choi, Chris - In: Journal of Business Research 66 (2013) 8, pp. 1153-1160

Technological innovations in the tourism industry have significantly influenced the communication channels between service providers and potential travelers. Virtual travel communities (VTCs) are now popular and influential venues for tourism information sharing, yet little is known about...

Persistent link: https://www.econbiz.de/10010666029

An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes

Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012146201

A multilevel synthesis of subjective and objective measures of foodservices in the experience process

Wen, Huijun; Wong, IpKin Anthony; Kim, Seongseop; … - In: International journal of hospitality management 99 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10013328008

Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors

Yu, Jongsik; Kim, Seongseop; Baah, Nancy Grace; Han, Heesup - In: International journal of hospitality management 117 (2024), pp. -11

Persistent link: https://www.econbiz.de/10014457839