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Lo, Ada Sau-Yee; Im, Holly Hyunjung - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 763-782

Persistent link: https://www.econbiz.de/10010469262

Building brand relationship quality among hotel loyalty program members

Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 458-488

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Understanding service quality in a virtual travel community environment

Elliot, Statia; Li, Guoxin; Choi, Chris - In: Journal of Business Research 66 (2013) 8, pp. 1153-1160

Technological innovations in the tourism industry have significantly influenced the communication channels between service providers and potential travelers. Virtual travel communities (VTCs) are now popular and influential venues for tourism information sharing, yet little is known about...

Persistent link: https://www.econbiz.de/10010666029

Understanding service quality in a virtual travel community environment

Elliot, Statia; Li, Guoxin; Choi, Chris - In: Journal of business research : JBR 66 (2013) 8, pp. 1153-1160

Persistent link: https://www.econbiz.de/10009756121

Wellness tourism destination loyalty formation : the role of mental health and eudaimonic well-being

Chua, Bee-Lia; Kim, Seongseop; Ling, Esther Sii Wei; … - In: Journal of hospitality and tourism insights 8 (2025) 3, pp. 1049-1072

Persistent link: https://www.econbiz.de/10015272383

A multilevel synthesis of subjective and objective measures of foodservices in the experience process

Wen, Huijun; Wong, IpKin Anthony; Kim, Seongseop; … - In: International journal of hospitality management 99 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10013328008

An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes

Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012146201

Service robots in hotels : understanding the service quality perceptions of human-robot interaction

Choi, Youngjoon; Choi, Miju; Oh, Munhyang; Kim, Seongseop - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 613-635

Persistent link: https://www.econbiz.de/10012256158

Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings?

Kim, Jinkyung Jenny; Kim, Seongseop; Ayalew, Zemenu Amare; … - 2025

Persistent link: https://www.econbiz.de/10015376481

Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions

Yu, Jongsik; Kim, Seongseop; Baah, Nancy Grace; Seo, … - In: Journal of travel and tourism marketing 40 (2023) 8, pp. 639-652

Persistent link: https://www.econbiz.de/10014447620