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Cross-cultural competitive benchmarking of fast-food restaurant services

Min, Ho-key; Min, Hyesung - In: Benchmarking : an international journal ; BIJ 20 (2013) 2, pp. 212-232

Persistent link: https://www.econbiz.de/10009729971

The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers

Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798

Persistent link: https://www.econbiz.de/10009788880

Cultural differences and McDonald's : a multi-country comparative study

Khan, Mahmood A.; Sobaih, Abu Elnasr E.; Lee, Kyuho; … - In: International journal of business and globalisation : IJBG 31 (2022) 4, pp. 391-411

Persistent link: https://www.econbiz.de/10013476779

Satisfaction and revisit intentions at fast food restaurants

Rajput, Amer; Gahfoor, Raja Zohaib - In: Future Business Journal 6 (2020) 13, pp. 1-12

This study is to identify the positive association of food quality, restaurant service quality, physical environment quality, and customer satisfaction with revisit intention of customers at fast food restaurants. Additionally, word of mouth is investigated as moderator on the relationship of...

Persistent link: https://www.econbiz.de/10012308409

Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...

Ryu, Kisang; Han, Heesup - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 3, pp. 310-329

Persistent link: https://www.econbiz.de/10008648338

Differences and similarities in perceptions of hotel experience : the role of national cultures

Zhang, Ziqiong; Li, Hengyun; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015), pp. 2-14

Persistent link: https://www.econbiz.de/10011416038

The importance and formalization of service quality dimensions : a comparison of Chile and the USA

Guesalaga, Rodrigo; Pitta, Dennis - In: The journal of consumer marketing 31 (2014) 2, pp. 145-151

Persistent link: https://www.econbiz.de/10010373824

Insights into the antecedents of fast-food purchase intention and the relative positioning of quality

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 2, pp. 83-100

Persistent link: https://www.econbiz.de/10012309488

Insights into the antecedents of fast-food purchase intention and the relative positioning of quality

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 2, pp. 83-100

Persistent link: https://www.econbiz.de/10011976328

Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China

Simmers, Christina S.; Rast, Rebecca; Schaefer, Allen D.; … - In: Services marketing quarterly 43 (2022) 2, pp. 226-239

Persistent link: https://www.econbiz.de/10013178036

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