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Service provider - customer interactions : key to success of innovative services
Hoffmann, Antje; Herstatt, Cornelius - 2005 - [Elektronische Ressource]
The majority of service providers have recognized the need to develop innovative services that meet sophisticated customer needs on time. Because of structural changes in the market, rising costs and shorter lifecycles of services and technologies this has become a more demanding task than ever...
Persistent link: https://www.econbiz.de/10009424474
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Kollaborative Wertschöpfung : Kundenaktivitäten als Basis neuer Wertschöpfungskonstellationen für E-Services
Huber, Martin - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002265180
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Dienstleistungsunternehmungen -- Kundenmanagement -- State-of-the-Art Kundenmanagement -- CRM im Wandel -- Kundenbeziehungen als Gegenstand des … Personalmanagement – Kundenmanagement „Service Excellence als Impulsgeber“ wendet sich an Dozierende und Studierende der …
Persistent link: https://www.econbiz.de/10014014359
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A self-determination theory perspective on customer participation in service development
Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
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Essays on innovation roles and options
Bhardwaj, Gunjan - 2015
Persistent link: https://www.econbiz.de/10011504473
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Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng; Wang, Ying - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
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Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas - In: Journal of business research : JBR 86 (2018), pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
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Exploring the impacts of perceived e-collaboration service convenience on new product development in Taiwanese IC design companies
Lai, Jung-Yu; Wang, Juite - In: Information technology and management 19 (2018) 2, pp. 107-120
Persistent link: https://www.econbiz.de/10011877022
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Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi; Rahman, Zillur - In: International journal of business excellence 15 (2018) 2, pp. 239-255
Persistent link: https://www.econbiz.de/10011954242