//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Evaluation context's role in d...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Customer satisfaction
13,741
Kundenzufriedenheit
13,605
Konsumentenverhalten
8,138
Consumer behaviour
8,130
Dienstleistungsqualität
6,316
Beziehungsmarketing
5,958
Relationship marketing
5,943
Viral marketing
4,765
Virales Marketing
4,755
Strukturgleichungsmodell
4,032
Structural equation model
4,017
Social Web
2,557
Social web
2,556
Online-Marketing
2,023
Internet marketing
2,016
Online-Handel
1,770
Online retailing
1,766
Electronic Commerce
1,261
customer satisfaction
1,254
E-commerce
1,231
Brand management
1,135
Markenimage
1,135
Arbeitszufriedenheit
1,134
Markenführung
1,134
Brand image
1,128
Job satisfaction
1,126
Satisfaction
1,101
Qualitätsmanagement
1,087
Quality management
1,039
Emotion
1,019
Customer service
1,010
Kundenservice
1,005
Urlaubsverhalten
983
Holiday behaviour
982
Confidence
954
Vertrauen
954
Hotel industry
856
Hotellerie
855
Beschwerdemanagement
812
more ...
less ...
Online availability
All
Undetermined
2,938
Free
1,089
Type of publication
All
Article
5,559
Book / Working Paper
780
Type of publication (narrower categories)
All
Article in journal
5,366
Aufsatz in Zeitschrift
5,366
Aufsatz im Buch
157
Book section
157
Graue Literatur
75
Non-commercial literature
75
Hochschulschrift
62
Conference paper
55
Konferenzbeitrag
55
Arbeitspapier
50
Working Paper
50
Thesis
41
Case study
25
Fallstudie
25
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
10
Aufsatzsammlung
9
Article
8
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Bibliografie enthalten
2
Bibliography included
2
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
6,184
German
135
Undetermined
20
French
1
Italian
1
Author
All
Han, Heesup
34
Mattila, Anna S.
24
Prentice, Catherine
24
Prybutok, Victor R.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Jang, Soocheong
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Ali, Faizan
11
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Marimon, Frederic
9
Qin, Hong
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gil Saura, Irene
8
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Springer Fachmedien Wiesbaden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
International journal of hospitality management
223
Journal of retailing and consumer services
216
Journal of business research : JBR
151
The journal of services marketing
133
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
The service industries journal
106
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
93
Journal of travel and tourism marketing
88
Services marketing quarterly
79
Journal of air transport management
66
Tourism management : research, policies, practice
64
Service business
62
The TQM journal : the international review of organizational improvement
62
Cogent business & management
59
International journal of services and operations management
57
International journal of quality and service sciences
56
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
49
International journal of quality & reliability management
49
Asia Pacific journal of marketing and logistics
46
Journal of service management
46
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Managing service quality : MSQ ; an international journal
43
Quality management journal : QMJ
37
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
35
Journal of strategic marketing
31
Journal of service research
30
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
29
International journal of business information systems : IJBIS
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of electronic customer relationship management : IJECRM
25
Journal of service theory and practice : JSTP
25
Tourism management perspectives : TMP
25
European journal of marketing : EJM
24
more ...
less ...
Source
All
ECONIS (ZBW)
6,307
RePEc
20
EconStor
8
BASE
4
Showing
1
-
10
of
6,339
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
2
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
3
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
4
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
5
Establishing logistics service strategies that increase sales
Leuschner, Rudolf
;
Lambert, Douglas M.
- In:
Journal of business logistics : JBL
37
(
2016
)
3
,
pp. 247-270
Persistent link: https://www.econbiz.de/10011615032
Saved in:
6
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
7
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
8
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
9
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
10
Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->