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Service quality
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Relationship marketing
11,579
Beziehungsmarketing
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7,876
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4,120
Electronic Commerce
3,940
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3,815
Werbewirkung
3,661
Advertising effects
3,622
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3,611
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3,485
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3,068
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2,978
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Han, Heesup
38
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33
Usman, Osly
27
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25
Prybutok, Victor R.
25
Sharma, Piyush
24
McColl-Kennedy, Janet R.
22
Wong, IpKin Anthony
18
Balaji, M. S.
17
Gustafsson, Anders
15
Jang, Soocheong
15
Shahin, Arash
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Sparks, Beverley
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Edvardsson, Bo
13
Hyun, Sunghyup Sean
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Klaus, Philipp
13
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Amin, Muslim
11
Grégoire, Yany
11
Gursoy, Dogan
11
Hanks, Lydia
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Marimon, Frederic
11
Propper, Carol
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Quach, Sara
11
Ringle, Christian M.
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Roy, Sanjit
11
Grewal, Dhruv
10
Guchait, Priyanko
10
Hollebeek, Linda D.
10
Hsu, Cathy H. C.
10
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10
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10
Ladhari, Riadh
10
Miao, Li
10
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National Bureau of Economic Research
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Nomos Verlagsgesellschaft
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
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Australian and New Zealand Marketing Academy
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Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
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European Society for Opinion and Marketing Research
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Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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International journal of hospitality management
311
Journal of retailing and consumer services
288
Journal of business research : JBR
184
The journal of services marketing
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
The service industries journal
132
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
101
Services marketing quarterly
97
Tourism management : research, policies, practice
73
Journal of air transport management
72
Journal of service research : JSR
70
Service business
68
The TQM journal : the international review of organizational improvement
67
Cogent business & management
65
International journal of quality and service sciences
65
International journal of services and operations management
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Total quality management & business excellence
56
International journal of quality & reliability management
55
Journal of service management
55
Asia Pacific journal of marketing and logistics
53
Journal of Services Marketing
53
International journal of productivity and quality management : IJPQM
52
International journal of services, economics and management
51
Managing service quality : MSQ ; an international journal
49
International journal of services and operations management : IJSOM
48
The international journal of bank marketing : IJBM
44
Quality management journal : QMJ
41
Journal of Asian finance, economics and business : JAFEB
40
Journal of the Academy of Marketing Science
39
Journal of service research
36
Psychology & marketing
35
Journal of strategic marketing
34
International journal of electronic marketing and retailing : IJEMR
33
Journal of hospitality and tourism insights
33
International journal of business information systems : IJBIS
32
Marketing intelligence & planning
31
Journal of retailing
30
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ECONIS (ZBW)
7,866
Other ZBW resources
195
RePEc
20
EconStor
8
BASE
4
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1
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
2
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
3
Internet service features and satisfaction among internet banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Journal of management research
7
(
2015
)
2
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
Saved in:
4
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
5
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
6
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
7
A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10011287771
Saved in:
8
Customer expectations and perceptions of food product quality in the UK discount grocery sector
Ryding, Daniella
;
Campaniolo, Daniela
;
Carey, Robin
- In:
International journal of business and globalisation : IJBG
13
(
2014
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10011289479
Saved in:
9
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
10
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
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