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~subject:"Service quality"
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Transformative service researc...
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Service quality
Dienstleistung
23
Dienstleistungsqualität
21
Services
21
Consumer behaviour
19
Konsumentenverhalten
18
Dienstleistungssektor
15
Service industry
15
Services marketing
13
Beziehungsmarketing
12
Relationship marketing
12
Customer satisfaction
10
Dienstleistungsmarketing
9
Health care
9
Kundenzufriedenheit
9
Transformative service research
9
transformative service research
9
Gesundheitswesen
7
Health care system
7
Nachhaltige Entwicklung
7
Service ecosystems
7
Sustainable development
7
Welt
7
World
7
Betriebliche Wertschöpfung
6
Customer integration
6
Gesundheitsversorgung
6
Kundenintegration
6
Marketing
6
Service design
6
Service innovation
6
Value creation
6
Well-being
6
Dienstleistungsinnovation
5
Innovation
5
Interdisciplinary research
5
Service management
5
Service systems
5
Sustainable development goals
5
Value co-creation
5
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16
Free
2
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Article
23
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Aufsatz im Buch
1
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research-article
1
viewpoint
1
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English
23
Author
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Ostrom, Amy L.
8
Gallan, Andrew S.
7
Fisk, Raymond P.
6
Iacobucci, Dawn
4
McColl-Kennedy, Janet R.
4
Anderson, Laurel
3
Bitner, Mary Jo
3
Helkkula, Anu
3
Patrício, Lia
3
Beirão, Gabriela
2
Brown, Stephen Walter
2
Danaher, Tracey S.
2
Go Jefferies, Josephine
2
Jarvis, Cheryl Burke
2
Mende, Martin
2
Spanjol, Jelena
2
Ali, Faizan
1
Azzari, Courtney Nations
1
Barakshina, Tatiana
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Black, Hulda G.
1
Bogicevic, Vanja
1
Bowen, David E.
1
Cadwallader, Susan
1
Chase, Richard B.
1
Doorn, Jenny van
1
Dorsch, Michael J.
1
Downey, Hilary
1
Edvardsson, Bo
1
Elg, Mattias
1
Field, Joy M.
1
Figueiredo, Bernardo
1
Fotheringham, Darima
1
Gollnhofer, Johanna Franziska
1
Grewal, Dhruv
1
Grove, Stephen J.
1
Grönroos, Christian
1
Gustafsson, Anders
1
Hamdan, Qusay
1
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Journal of service management
5
Journal of business research : JBR
4
The service industries journal
3
Journal of Services Marketing
2
Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
AMS review : official publication of the Academy of Marketing Science
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
The journal of services marketing
1
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ECONIS (ZBW)
21
Other ZBW resources
2
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1
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
2
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
Saved in:
3
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
4
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
5
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
8
Transformative service networks : cocreated value as well-being
Black, Hulda G.
;
Gallan, Andrew S.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 826-845
Persistent link: https://www.econbiz.de/10011416847
Saved in:
9
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
10
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
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