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How professional service firms compete in the market: an exploratory study
Amonini, Claudia; McColl-Kennedy, Janet R.; Soutar, … - In: Journal of marketing management : MM 26 (2010) 1/2, pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...
Persistent link: https://www.econbiz.de/10014014359
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An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.; Subramanian, Nachiappan; … - In: Benchmarking : an international journal ; BIJ 22 (2015) 2, pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
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Erfolgsfaktoren des Dienstleistungsexports
Selasinsky, Maren von; Selasinsky, Maren von - 2011
Persistent link: https://www.econbiz.de/10009244470
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Including customers in health service design
Perrott, Bruce E. - In: Health marketing quarterly 30 (2013) 2, pp. 114-127
Persistent link: https://www.econbiz.de/10009767259
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Leveraging digital technologies : how information quality leads to localized capabilities and customer service performance
Setia, Pankaj; Venkatesh, Viswanath; Joglekar, Supreet - In: Management information systems : mis quarterly 37 (2013) 2, pp. 565-590
Persistent link: https://www.econbiz.de/10009747406
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Exploring the associations between standards for service delivery (organisational cultue) co-worker support, self-efficacy, job satisfaction and customer orientation in the real es...
Gountas, Sandra; Gountas, John; Mavondo, Felix T. - In: Australian journal of management 39 (2014) 1, pp. 107-126
Persistent link: https://www.econbiz.de/10010353524
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Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi; Salniza Md. Salleh - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761