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A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour - In: GITAM journal of management : a quarterly publication … 12 (2014) 1, pp. 79-94
Persistent link: https://www.econbiz.de/10011287771
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Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
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Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong; Abdul Rahman; Connie, Gan; Osman, Zahir - In: International journal of services, economics and management 11 (2020) 4, pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
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The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.; Abu-ElSamen, Amjad A.; Jaradat, … - In: International journal of services and operations management 10 (2011) 2, pp. 168-198
Persistent link: https://www.econbiz.de/10009313090
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Service quality in a landlord-small business relationship in shopping centres
Harmse, Cornelia - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 67-77
Persistent link: https://www.econbiz.de/10010511545
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Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel - In: Marketing intelligence & planning 32 (2014) 4, pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
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The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin; Ha, Sejin; Im, Hyunjoo - In: Journal of retailing and consumer services 28 (2016), pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
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An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
El-Adly, Mohammed Ismail; Eid, Riyad - In: Journal of retailing and consumer services 31 (2016), pp. 217-227
Persistent link: https://www.econbiz.de/10011528677
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Time buying and time saving : effects on service convenience and the shopping experience at the mall
Lloyd, Alison Elizabeth; Chan, Ricky Y. K.; Yip, Leslie … - In: The journal of services marketing 28 (2014) 1, pp. 36-49
Persistent link: https://www.econbiz.de/10010343429
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Factors Influencing Customer Satisfaction and Behavioral Intention for Fast-Casual Restaurants (A Case Study in a Shopping Center, Bangkok)
Kaewmahaphinyo, Thanathon; Nuangjamnong, Chompu; … - 2021
This study examines the relationships between the six factors (food quality, service quality, physical environment quality, perceived value, satisfaction, and behavioral intention) in fast-casual restaurants. Nowadays, restaurants need to understand and give importance to the factors that...
Persistent link: https://www.econbiz.de/10013241147