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~subject:"Service quality"
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Service quality
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Relationship marketing
26,443
Beziehungsmarketing
25,768
Social Web
20,859
Social web
20,828
Brand management
17,810
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13,268
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13,152
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8,364
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7,960
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7,678
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7,370
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7,059
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7,041
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6,763
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6,433
Dienstleistungsqualität
6,427
Marketingmanagement
5,744
Marketing management
5,705
Werbewirkung
5,122
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5,062
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5,057
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5,000
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4,937
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
22
Usman, Osly
21
Bruhn, Manfred
20
Klaus, Philipp
16
Prybutok, Victor R.
16
Jang, Soocheong
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Patterson, Paul G.
14
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Qu, Hailin
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Quach, Sara
11
Voorhees, Clay M.
11
Wong, IpKin Anthony
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Kim, Woo Gon
10
Miao, Li
10
Park, Jungkun
10
Sparks, Beverley
10
Amin, Muslim
9
Grégoire, Yany
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
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Schumann, Jan Hendrik
9
So, Kevin Kam Fung
9
Su, LuJun
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IGI Global
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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Gesundheitsstadt Berlin e.V.
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Institutet för Ekonomisk Forskning <Lund>
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
Vytautas Magnus University
1
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Journal of retailing and consumer services
270
International journal of hospitality management
265
Journal of business research : JBR
158
The journal of services marketing
145
The service industries journal
117
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
99
Services marketing quarterly
85
Journal of travel and tourism marketing
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of service research : JSR
66
Service business
62
Cogent business & management
54
Journal of service management
51
Tourism management : research, policies, practice
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of air transport management
42
Journal of service research
41
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
40
The TQM journal : the international review of organizational improvement
38
International journal of services, economics and management
37
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
34
Journal of the Academy of Marketing Science
32
Psychology & marketing
32
Journal of Services Marketing
30
Marketing intelligence & planning
30
International journal of services and operations management : IJSOM
29
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of electronic marketing and retailing : IJEMR
28
Journal of hospitality and tourism insights
28
Journal of retailing
28
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Quality management journal : QMJ
26
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ECONIS (ZBW)
6,413
Other ZBW resources
66
BASE
2
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1
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date (oldest first)
1
Investigating the role of customer
brand
engagement and relationship quality on
brand
loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
2
Antecedents and an outcome of customer engagement with hotel
brand
community on
Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
3
Impact of quality of AR apps on customer
brand
engagement, word-of-mouth and purchase intention : moderating role of perceived
brand
value
Patel, Vipul
;
Kautish, Pradeep
;
Patel, Naresh K.
- In:
International journal of electronic marketing and …
15
(
2024
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10015063983
Saved in:
4
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
5
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
6
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
7
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
10
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
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