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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten

Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage

Dieses Fachbuch widmet sich insbesondere dem in Wirtschaft und Wissenschaft derzeit äußerst populären Ansatz des Service Design und stellt dessen Einsatzmöglichkeiten zur Gestaltung von innovativen Services und exzellenten Kundenerlebnissen („Customer Experiences“) dar. Anhand von...

Persistent link: https://www.econbiz.de/10012015248

Achieving excellence in services marketing : roles in customer delight

Mandal, Pratap Chandra - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 359-374

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Customer service in a marketing and logistics approach

Buła, Piotr; Kozieł, Paulina - In: The future of management: entrepreneurship, change and …, (pp. 233-244). 2019

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Customer loyalty development : the role of switching costs

Stan, Valentina; Caemmerer, Barbara; Cattan-Jallet, Roxane - In: The journal of applied business research 29 (2013) 5, pp. 1541-1554

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Determinants of customer loyalty for home delivery

Lin, Chin-Sen; Hsu, Chia-Lin; Chen, Mu-Chen - In: International journal of logistics systems and management 22 (2015) 2, pp. 125-154

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Service quality and customer delight : considering the mediating role of satisfaction and loyalty

Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165

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Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers

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Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking

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Antecedents of the client's trust in low- versus high-consequence decisions

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Linking relational benefits and customer loyalty : the mediating role of customer intimacy

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