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Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
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Retail store environment and customer experience : a paradigm
Sachdeva, Ishita; Goel, Suhsma - In: Journal of fashion marketing and management 19 (2015) 3, pp. 290-298
Persistent link: https://www.econbiz.de/10011443450
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An evaluation of in-store services to enhance customer satisfaction
Kotni, V. V. Devi Prasad - In: The IUP journal of marketing management : IJMM 15 (2016) 3, pp. 7-36
Persistent link: https://www.econbiz.de/10011550670
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The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
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Building store satisfaction centred on customer retention in clothing retailing : store design and ease of shopping
Turhan, Gülden - 2014
Persistent link: https://www.econbiz.de/10011293783
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How in-store retail and service atmosphere create customer engagement
Schweiger, Elisa B.; Roggeveen, Anne L.; Grewal, Dhruv; … - In: Handbook of research on customer engagement, (pp. 126-163). 2019
Persistent link: https://www.econbiz.de/10013163365
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Change in technology-enabled omnichannel customer experiences in-store
Alexander, Bethan; Kent, Anthony - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169724
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An Evaluation of In-Store Services to Enhance Customer Satisfaction
Kotni, V.V.Devi Prasad - 2020
Retail services are activities or a series of activities performed by retailers that are designed to enhance the customer satisfaction levels. In-store services are a kind of retail services provided by the retailer to ensure maximum customer convenience while the customers are shopping inside...
Persistent link: https://www.econbiz.de/10012854324
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How customers motive attributions impact intentions to use an interactive kiosk in-store
Van de Sanden, Stephanie; Willems, Kim; Brengman, Malaika - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209666
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Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.; Blodgett, Jeffrey - In: The journal of services marketing 30 (2016) 7, pp. 686-691
Persistent link: https://www.econbiz.de/10011590914