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~subject:"Service quality"
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Service quality
Airline
4,417
Fluggesellschaft
4,363
Luftverkehr
2,065
Air transport
2,030
USA
680
United States
655
Low-cost strategy
464
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464
Theorie
456
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455
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438
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438
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416
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413
Dienstleistungsqualität
364
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347
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261
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250
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237
Air transport policy
236
Customer satisfaction
231
Kundenzufriedenheit
229
Airlines
190
Beziehungsmarketing
176
Relationship marketing
176
Deutschland
167
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Brueckner, Jan K.
7
Han, Heesup
7
De Jager, Johan W.
5
Fang, Hanming
5
Hyun, Sunghyup Sean
5
Messner, Wolfgang
5
Simon, Daniel H.
5
Sparks, Beverley
5
Wang, Long
5
Girvin, Raquel
4
Liou, James J. H.
4
Nikbin, Davoud
4
Phillips, Gordon M.
4
Sertsios, Giorgo
4
Abbas Mardani
3
Ater, Itai
3
Bakır, Mahmut
3
Berg, Vincent A. C. van den
3
Flores-Fillol, Ricardo
3
Golmohammadi, Davood
3
Grewal, Rajdeep
3
Khalil Md Nor
3
Khudhair, Harith Yas
3
Kim, Wansoo
3
Korfiatis, Nikolaos
3
Lederman, Mara
3
Lin, Rong-ho
3
Lin, Zhibin
3
Loureiro, Sandra Maria Correia
3
Martín, Juan Carlos
3
Orlov, Eugene
3
Parast, Mahour Mellat
3
Park, Eunil
3
Prentice, Catherine
3
Prince, Jeff
3
Stamolampros, Panagiotis
3
Tansitpong, Praowpan
3
Vinod, B.
3
Wang, Ying
3
Yang, Zoe
3
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National Bureau of Economic Research
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Journal of air transport management
74
Journal of travel and tourism marketing
18
Journal of retailing and consumer services
9
Tourism management : research, policies, practice
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Journal of revenue and pricing management
5
Services marketing quarterly
5
Transportation research / E : an international journal
5
International journal of contemporary hospitality management
4
International journal of industrial organization
4
International journal of productivity and quality management : IJPQM
4
Quality management journal : QMJ
4
Service business
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism review
4
CESifo working papers
3
International journal of business and economics
3
International journal of business policy and economics
3
International journal of hospitality management
3
International journal of quality and service sciences
3
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Working paper / National Bureau of Economic Research, Inc.
3
Benchmarking : an international journal ; BIJ
2
Contemporary economics
2
Discussion paper / Tinbergen Institute
2
Economics of transportation : the official journal of the International Transportation Economics Association
2
Health care management review : HCM review
2
IEEE transactions on engineering management : EM
2
International journal of economics and business research : IJEBR
2
International journal of electronic customer relationship management : IJECRM
2
International journal of production economics
2
International journal of quality & reliability management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business research : JBR
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
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ECONIS (ZBW)
364
EconStor
1
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1
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
2
The influence of organizational factors on patient safety : examining successful handoffs in health care
Richter, Jason P.
;
McAlearney, Ann Scheck
;
Pennell, …
- In:
Health care management review : HCM review
41
(
2016
)
1
,
pp. 32-41
Persistent link: https://www.econbiz.de/10011421760
Saved in:
3
Drivers of hospital safety culture quality in emerging economies : the case of Saudi Arabia
Ferrer, Mario
;
Santa, Ricardo
;
Medhekar-Smith, Anita
; …
- In:
International journal of productivity and quality …
23
(
2018
)
3
,
pp. 369-384
Persistent link: https://www.econbiz.de/10011861447
Saved in:
4
Transformational leadership and patient safety in hospital : the roles of safety culture, decision-making capacity, and locus of control
Tangatarova, Shahrizada
;
Gao, Yongqiang
-
2021
Persistent link: https://www.econbiz.de/10012594026
Saved in:
5
Exploring system features of primary care practices that promote better providers' clinical work satisfaction : a qualitative comparative analysis
Liu, Lingrui
;
Chien, Alyna T.
;
Singer, Sara J.
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 360-368
Persistent link: https://www.econbiz.de/10013412295
Saved in:
6
Self-service technology versus traditional service : examining cognitive factors In the purchase of the
airline
ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
7
Service failure severity, customer satisfaction, and market share : an examination of the
airline
industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
8
Service quality and financial performance analysis in low-cost airlines : an integrated multi-criteria quadrant application
Durmaz, Emrah
;
Akan, Şahap
;
Bakır, Mahmut
- In:
International journal of economics and business …
20
(
2020
)
2
,
pp. 168-191
Persistent link: https://www.econbiz.de/10012271196
Saved in:
9
Exploring service quality of low-cost airlines in Europe : an integrated MCDM approach
Bakır, Mahmut
;
Akan, Şahap
;
Durmaz, Emrah
- In:
Economics and business review
5/19
(
2019
)
2
,
pp. 109-130
Persistent link: https://www.econbiz.de/10012158905
Saved in:
10
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
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