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Understanding the effects of service redesign on patient-time in an emergency department
Bowers, John; Mould, Gillian - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 254-266
Persistent link: https://www.econbiz.de/10009791683
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Hospital heterogeneity : what drives the quality of health care
Ali, Manhal; Salehnejad, Reza; Mansur, Mohaimen - In: The European journal of health economics : HEPAC ; … 19 (2018) 3, pp. 385-408
Persistent link: https://www.econbiz.de/10011946611
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It's ultimately social : exploring the Costa Rican bar servicescape
Conejo, Francisco J.; Gamboa, Enrique A.; Insch, Andrea - In: Advances in hospitality and leisure 17 (2022), pp. 3-20
Persistent link: https://www.econbiz.de/10014308860
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman; Checkland, Kath; Wilson, Paul M.; … - In: Public management review 25 (2023) 1, pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
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Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
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Influence of consumer attributions and service quality on support of corporate social responsibility
Engizek, Nil; Yaşin, Bahar - In: Organizations and markets in emerging economies 9 (2018) 1, pp. 86-105
This study examines whether or not a consumer will support a firm due to its CSR activities depending on what perceived motivation (egoistic, strategic, stakeholder and value driven attributions) the consumer has towards those activities and also analyzes how the relationship between...
Persistent link: https://www.econbiz.de/10012193830
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You fooled me, so I'll tell you about myself! : personnel-related brand betrayal experiences and disclosure of personal information
Teck Ming Tan; Salo, Jari; Aspara, Jaakko - In: Journal of business research : JBR 171 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014536191
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Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788
Persistent link: https://www.econbiz.de/10014283326
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Airport noise regulation, airline service quality, and social welfare
Brueckner, Jan K. (contributor); Girvin, Raquel (contributor) - 2006
Persistent link: https://www.econbiz.de/10003379804