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Quality health care strategies in the improvement of service delivery at the national referral hospitals in Kenya
Owino, Douglas Odhiambo; Kinoti, Mary Wanjiru - In: DBA Africa management review 5 (2015) 2, pp. 222-235
Persistent link: https://www.econbiz.de/10012250739
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Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.; Kimes, Sheryl E. - In: Journal of service research : JSR 16 (2013) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
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The need for speed : an intuitive approach to understanding the relationship between audit quality and management earnings forecasts
Lau, David; Ota, Koji; Wong, Norman - In: Meditari accountancy research 30 (2022) 7, pp. 185-212
Persistent link: https://www.econbiz.de/10013537649
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Impact of e-commerce in Nepalese society : a case of Kathmandu Valley
Bajracharya, Bipisha - In: Nepalese journal of finance : a publication of Uniglobe … 7 (2020) 3, pp. 10-20
Persistent link: https://www.econbiz.de/10014494242
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Attitudes of customer towards the use of ATM services : a case of Nepalese commercial banks
Shah, Ishu - In: Nepalese journal of finance : a publication of Uniglobe … 7 (2020) 3, pp. 45-55
Persistent link: https://www.econbiz.de/10014494245
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The impact of strategic decisions on construction client satisfaction: an assessment framework
Cheng, Jianxi - 2008
. Findings of a detailed literature review revealed that client satisfaction atany stage depends as much on the service quality … including DesignApproach, Procurement and Implementation predict better the outcomes of service quality and hence higher levels … satisfaction bystrongly influencing the performance of service quality although causality cannot beassumed. It is recommended that …
Persistent link: https://www.econbiz.de/10009458978
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Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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Customers' expectation and services performance in pension fund administration (PFA) in Southeast Nigeria
Ojiaku, Obinna C.; Olise, Moses C.; Abuchi, Nwankwo Philip - In: Business and Economic Research : BER 5 (2015) 2, pp. 191-206
Persistent link: https://www.econbiz.de/10011347332
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Customers perception of service quality in the Nigerian telecommunication sector
Osotimehin, Kehinde; Hassan, Banjo Ally; Abass, Hassanat - In: Journal of economics and business research 21 (2015) 1, pp. 144-157
Persistent link: https://www.econbiz.de/10011313281
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Developing customer-focused public sector reward schemes : evidence from the Botswana government's performance-based reward system (PBRS)
Kealesitse, Botshabelo; O'Mahony, Barry; Lloyd-Walker, … - In: International journal of public sector management : IJPSM 26 (2013) 1, pp. 33-55
Persistent link: https://www.econbiz.de/10009712879