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~subject:"Service quality"
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Service quality
Macau
452
China
133
Hongkong
95
Hong Kong
91
Macao
82
Gambling
80
Glücksspiel
80
Tourism
43
Tourismus
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Consumer behaviour
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International economic relations
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Dienstleistungsqualität
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Tourismuswirtschaft
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Customer satisfaction
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Kundenzufriedenheit
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Internationaler Tourismus
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Regional economic integration
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Regionale Wirtschaftsintegration
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Außenwirtschaftspolitik
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Foreign economic policy
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Impact assessment
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Singapore
13
Wirkungsanalyse
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Economy
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Prentice, Catherine
5
To, Wai Ming
3
Wong, IpKin Anthony
3
Fong, Veronica Hoi In
2
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2
Ai, Chi-Han
1
Basnyat, Sandeep
1
Chan, Ka Wai
1
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1
Chang, Richard C. Y.
1
Chang, Ya-Yuan
1
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Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Dong, Shi Yong
1
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1
Fong, Lawrence Hoc Nang
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Guan, Jenny
1
Guan, Jie Qi
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He, Wei
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Hinds, David
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International journal of hospitality management
6
Psychology & marketing
2
Administrative Sciences : open access journal
1
International journal of accounting and information management
1
International journal of contemporary hospitality management
1
International journal of services technology and management
1
Journal of financial services marketing : JFSM
1
Journal of hospitality marketing & management
1
Journal of vacation marketing : an international journal
1
Managing service quality : MSQ ; an international journal
1
Selected papers July 2015 Business & Economics Society International Conference ; Volume 2
1
Services marketing quarterly
1
The journal of gambling business and economics
1
Tourism and hospitality research : THR
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
23
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1
Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.
;
To, W. M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
Saved in:
2
Exploratory assessment of the
Macao
casino dealers' job perceptions
Wan, Penny Yim King
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 62-71
Persistent link: https://www.econbiz.de/10003964058
Saved in:
3
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
4
Development and validation of the casino service quality scale : CASERV
Wong, IpKin Anthony
;
Fong, Veronica Hoi In
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 209-217
Persistent link: https://www.econbiz.de/10009406137
Saved in:
5
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
6
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
Saved in:
7
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
8
Dysfunctional auditing behaviour : empirical evidence on auditors' behaviour in Macau
Yuen, Desmond C. Y.
;
Law, Philip K. F.
;
Lu, Chan
;
Guan, …
- In:
International journal of accounting and information …
21
(
2013
)
3
,
pp. 209-226
Persistent link: https://www.econbiz.de/10009789728
Saved in:
9
Examining casino service quality in the Asian Las Vegas : an alternative approach
Wong, IpKin Anthony
;
Fong, Veronica Hoi In
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 842-865
Persistent link: https://www.econbiz.de/10008748449
Saved in:
10
Critical issues affecting the service quality and professionalism of the tour guides in Hong Kong and Macau
Mak, Athena H. N.
;
Wong, Kevin
;
Chang, Richard C. Y.
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1442-1452
Persistent link: https://www.econbiz.de/10009270520
Saved in:
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