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~subject:"Service quality"
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Service quality
Consumer behaviour
81,934
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79,455
Einzelhandel
17,657
Retail trade
15,056
Theorie
10,583
Theory
10,392
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14
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Sreejesh, S.
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10
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9
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Qu, Hailin
9
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8
Amin, Muslim
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7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
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Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
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Verlag Dr. Kovač
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Journal of retailing and consumer services
244
International journal of hospitality management
196
Journal of business research : JBR
124
The journal of services marketing
111
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
67
The service industries journal
66
Journal of travel and tourism marketing
64
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
38
Journal of service management
35
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
28
International journal of services and operations management
27
Journal of air transport management
27
International journal of services, economics and management
25
Journal of Services Marketing
25
Journal of retailing
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Quality management journal : QMJ
20
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ECONIS (ZBW)
4,455
Other ZBW resources
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1
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
2
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
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3
21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
4
Consumer perceptions of nonnutritive sweetened coffee in the quick service restaurant industry
Mathe-Soulek, Kimberly
;
Roseman, Mary G.
- In:
Journal of food products marketing
21
(
2015
)
3
,
pp. 293-305
Persistent link: https://www.econbiz.de/10011432238
Saved in:
5
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
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6
The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 236-260
Persistent link: https://www.econbiz.de/10011300093
Saved in:
7
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
8
Developing a service quality evaluation model for luxurious restaurants in international hotel chains
Chin, Jiung-bin
;
Tsai, Chih-hsin
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1160-1173
Persistent link: https://www.econbiz.de/10009793741
Saved in:
9
Quality of lifestyle and luxury purchase inclinations from the perspectives of affluent Muslim consumers
Kassim, Norizan M.
;
Zain, Mohamed M.
- In:
Journal of Islamic marketing : JIMA
7
(
2016
)
1
,
pp. 95-119
Persistent link: https://www.econbiz.de/10011560545
Saved in:
10
Luxury cruise travelers : other customer perceptions
Hyun, Sunghyup Sean
;
Han, Heesup
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10010474693
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