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~subject:"Service quality"
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Service quality
Indien
118,894
India
97,966
Consumer behaviour
83,658
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81,208
Theorie
12,331
Theory
12,115
Relationship marketing
9,330
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6,326
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5,904
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5,766
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5,187
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4,999
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4,997
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4,987
Dienstleistungsqualität
4,842
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4,834
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4,691
Retail trade
4,646
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4,637
Internet marketing
4,627
Germany
4,475
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4,410
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4,405
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4,151
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4,012
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3,913
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3,897
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30
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24
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20
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17
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Balaji, M. S.
14
Line, Nathaniel D.
14
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Das, Jishnu
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Chahal, Hardeep
10
Gursoy, Dogan
10
Mahapatra, Siba Sankar
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
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9
Qu, Hailin
9
Satapathy, Suchismita
9
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9
Wong, IpKin Anthony
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Xu, Xun
9
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8
Ali, Faizan
8
Amin, Muslim
8
Gera, Rajat
8
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8
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8
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8
Sadun, Raffaella
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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IGI Global
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1
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Journal of retailing and consumer services
232
International journal of hospitality management
212
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
73
Journal of travel and tourism marketing
65
The service industries journal
64
Cogent business & management
50
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
International journal of services and operations management
40
Service business
36
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
33
International journal of quality and service sciences
33
Journal of service management
33
The international journal of bank marketing : IJBM
33
The TQM journal : the international review of organizational improvement
32
International journal of services, economics and management
30
International journal of services and operations management : IJSOM
29
International journal of quality & reliability management
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of air transport management
27
Journal of service research
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
Total quality management & business excellence
25
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Global business review
21
Journal of internet commerce
21
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ECONIS (ZBW)
4,836
Other ZBW resources
55
RePEc
3
Showing
1
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1
Managing status : how luxury brands shape class subjectivities in the service encounter
Dion, Delphine
;
Borraz, Stéphane
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 67-85
Persistent link: https://www.econbiz.de/10011749861
Saved in:
2
The effect of customer social status and dissatisfaction on service performance
Yagil, Dana
;
Medler-Liraz, Hana
- In:
Service business
13
(
2019
)
1
,
pp. 153-169
Persistent link: https://www.econbiz.de/10011965888
Saved in:
3
An empirical investigation of the Indian customer perceptions on Internet banking
Kumar, Naveen
- In:
Global journal of business management : GJBM
3
(
2009
)
2
,
pp. 124-134
Persistent link: https://www.econbiz.de/10003992126
Saved in:
4
Shopping malls in
India
: factors affecting Indian customers' perceptions
Devgan, Deepak
;
Kaur, Mandeep
- In:
South Asian journal of management : SAJM
17
(
2010
)
2
,
pp. 29-46
Persistent link: https://www.econbiz.de/10008653161
Saved in:
5
Measurement of service quality in banks : a comparative study between public and private banks in
India
Kamble, Sachin S.
;
Dhume, Sudheer M.
;
Raut, Rakesh D.
; …
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 274-293
Persistent link: https://www.econbiz.de/10009376036
Saved in:
6
Are online payment systems customer-centric? : a study on Indian public sector banks
Kundu, Sukanya
;
Datta, Saroj K.
- In:
International journal of technology marketing : IJTMkt
5
(
2010
)
4
,
pp. 345-362
Persistent link: https://www.econbiz.de/10009154583
Saved in:
7
Service quality in Indian and foreign banks : Indian customers' perceptions and gender differences
Khare, Arpita
- In:
International journal of business competition and …
1
(
2011
)
4
,
pp. 298-313
Persistent link: https://www.econbiz.de/10009160985
Saved in:
8
Customers' quality perceptions towards online railway reservation services in
India
: an exploratory study
Khare, Arpita
;
Handa, Meenakshi
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10009306308
Saved in:
9
Customers' perception and attitude towards service quality in multinational banks in
India
Khare, Arpita
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 199-215
Persistent link: https://www.econbiz.de/10009313087
Saved in:
10
Modeling passengers' future behavioral intentions in airline industry using SEM
Singh, Alok Kumar
- In:
Journal of advances in management research : JAMR
12
(
2015
)
2
,
pp. 107-127
Persistent link: https://www.econbiz.de/10011429366
Saved in:
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