dimensions, namely reliability, atmospherics and policy. Continatory factor analysis was further undertaken in order to establish … the overall model fit in terms of the three dimensions. Empirical evidence suggests, that the reliability, atmospherics … and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability …

factor analysis and reliability analysis (n Findings – The results indicate a robust measure of Islamic service quality …

factor analysis (CFA), verify construct validity by testing associations with quality-related factors (e.g., child …-caregiver ratio), and check concurrent validity of the instruments' total scores. We then explore how we can use the data from these … validity across instruments revealed low correlations between overall scores on CLASS and the other instruments. Moderate …