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Service quality
Innovation
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Han, Heesup
31
Mattila, Anna S.
25
Usman, Osly
20
McColl-Kennedy, Janet R.
19
Prentice, Catherine
17
Klaus, Philipp
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Wirtz, Jochen
14
Balaji, M. S.
13
Bilgihan, Anil
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Sharma, Piyush
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Gursoy, Dogan
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Jang, Soocheong
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Hollebeek, Linda D.
10
Miao, Li
10
Quach, Sara
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Sreejesh, S.
10
Ali, Faizan
9
Edvardsson, Bo
9
Hyun, Sunghyup Sean
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Qu, Hailin
9
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9
Wong, IpKin Anthony
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8
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8
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8
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National Bureau of Economic Research
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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IGI Global
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Nomos Verlagsgesellschaft
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Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
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Center for Service Excellence
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutscher Juristentag <68, 2010, Berlin>
1
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Edward Elgar Publishing
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Erasmus Research Institute of Management
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1
European Committee for Standardization
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1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation of Library Associations and Institutions
1
Library and Archives Canada
1
Logos Verlag Berlin
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Institute of Economic and Social Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Technische Universität Clausthal
1
Technische Universität Ilmenau
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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Journal of retailing and consumer services
240
International journal of hospitality management
222
Journal of business research : JBR
132
The journal of services marketing
124
Journal of hospitality marketing & management
83
International journal of contemporary hospitality management
82
The service industries journal
80
Services marketing quarterly
68
Journal of travel and tourism marketing
66
Journal of service research : JSR
60
Journal of service management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Cogent business & management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
43
International journal of quality and service sciences
40
Tourism management : research, policies, practice
37
Journal of service research
34
Asia Pacific journal of marketing and logistics
31
International journal of services and operations management
31
International journal of services, economics and management
31
The international journal of bank marketing : IJBM
30
The TQM journal : the international review of organizational improvement
29
Journal of air transport management
28
Psychology & marketing
28
Journal of the Academy of Marketing Science
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of Services Marketing
26
Total quality management & business excellence
26
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
International journal of services and operations management : IJSOM
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Journal of hospitality and tourism insights
24
Journal of retailing
24
Journal of strategic marketing
24
International journal of quality & reliability management
23
Journal of service theory and practice : JSTP
21
SpringerLink / Bücher
21
Journal of Asian finance, economics and business : JAFEB
20
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ECONIS (ZBW)
5,231
Other ZBW resources
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RePEc
1
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1
Service
innovation
in healthcare : a systematic literature review
Guarcello, Claudio
;
Vargas, Eduardo Raupp de
- In:
Latin American business review
21
(
2020
)
4
,
pp. 353-369
Persistent link: https://www.econbiz.de/10012387723
Saved in:
2
A study on consumer adoption of technology-facilitated
services
Chowdhury, Indranil Roy
;
Patro, Sanjay
;
Venugopal, Pingali
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 471-483
Persistent link: https://www.econbiz.de/10010434600
Saved in:
3
Dienstleistung
4.0 : Konzeption und empirische Prüfung einer von smarten Assistenten angebotenen Dienstleistungsform
Mohr, Lukas
-
2020
Persistent link: https://www.econbiz.de/10012171603
Saved in:
4
Understanding consumer perceptions and attitudes toward smart retail
services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
5
Effect of u-healthcare service quality on usage intention in a healthcare service
Jang, Sung Hee
;
Kim, Rachel H.
;
Lee, Chang Won
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 396-403
Persistent link: https://www.econbiz.de/10011613249
Saved in:
6
Effects of service
innovation
in cultural parks on customer satisfaction
Lin, Shang-Ping
;
Wang, Chuan-Chung
;
Huang, Pi-Yun
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 151-164
Persistent link: https://www.econbiz.de/10010474461
Saved in:
7
Adoption of technology-based
services
: the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
8
Mediation effect of service quality between service
innovation
and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
9
A multilevel analysis of customer engagement, its antecedents, and the effects on service
innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
10
The moderating role of service
innovation
on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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