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Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
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A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance
Soh, Keng Lin; Sze Hui Chin; Wong, Wai Peng - In: International journal of business performance and … 7 (2015) 3, pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
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The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor; Fernández-Ortiz, Rubén; … - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
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Do LTE service customers have different customer loyalty determinants?
Jung, Wonsuk; Kwon, Young-Sun - 2014
This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the … emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one … of customer satisfaction and switching costs on customer loyalty, and assesses the difference between 3G and LTE …
Persistent link: https://www.econbiz.de/10010395712
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Exploring antecedents & consequences of customer satisfaction with smartphones : implications for CRM
Kim, Arum; Cho, Yoon C. - In: Journal of business & economics research 13 (2015) 4, pp. 215-229
Persistent link: https://www.econbiz.de/10011412119
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An exploratory study of consumer attitudes towards mobile ticketing in Sweden : ("work in progress") ; final paper submitted to the 24th European Regional Conference of the Interna...
Apanasevic, Tatjana; Markendahl, Jan; Arvidsson, Niklas - 2013
expectations related to the public transport services, and consumer satisfaction and loyalty. The conducted research helped to …
Persistent link: https://www.econbiz.de/10010209350
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Quality-satisfaction-loyalty linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi; Gupta, Garima - In: International journal of business excellence : IJBEX 21 (2020) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
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Clothes, condoms, and customer satisfaction : the effect of employee mere presence on customer satisfaction depends on the shopping situation
Otterbring, Tobias; Lu, Chaoren - In: Psychology & marketing 35 (2018) 6, pp. 454-462
Persistent link: https://www.econbiz.de/10011970144
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The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company : an empirical study on independent surveyor services ind...
Hannan, Sufrin; Suharjo, Budi; Kirbrandoko, Kirbrandoko; … - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 344-353
Persistent link: https://www.econbiz.de/10011762843
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Customer satisfaction and loyalty : a study of interrelationships and effects in Nigerian domestic airline industry
Ganiyu, Rahim A. - In: Oradea journal of business and economics 2 (2017) 1, pp. 7-20
Persistent link: https://www.econbiz.de/10011780634