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~subject:"Service quality"
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Service quality
Consumer behaviour
82,942
Konsumentenverhalten
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Bibliometrics
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Bibliometrie
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Theorie
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14
Balaji, M. S.
13
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12
Klaus, Philipp
12
Prybutok, Victor R.
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Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
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Jang, Soocheong
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Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Voorhees, Clay M.
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Wong, IpKin Anthony
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Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
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Park, Jungkun
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Qu, Hailin
9
Wirtz, Jochen
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
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Jebarajakirthy, Charles
8
Sparks, Beverley
8
Torres, Edwin N.
8
Wu, Luorong
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7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Verlag Dr. Kovač
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Journal of retailing and consumer services
233
International journal of hospitality management
201
Journal of business research : JBR
120
The journal of services marketing
110
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
80
Services marketing quarterly
70
Journal of travel and tourism marketing
67
The service industries journal
65
Cogent business & management
48
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
37
Journal of service management
34
Tourism management : research, policies, practice
33
International journal of quality and service sciences
32
Asia Pacific journal of marketing and logistics
31
The TQM journal : the international review of organizational improvement
30
International journal of services and operations management
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
Journal of service research
28
Total quality management & business excellence
28
International journal of services, economics and management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of Services Marketing
24
Journal of retailing
24
Journal of strategic marketing
24
International journal of quality & reliability management
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of hospitality and tourism insights
21
Journal of service theory and practice
21
Marketing intelligence & planning
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
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ECONIS (ZBW)
4,551
Other ZBW resources
52
RePEc
7
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1
Customer experience formation in today's service landscape
Lipkin, Michaela
- In:
Journal of service management
27
(
2016
)
5
,
pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
Saved in:
2
The perceived quality of wooden building materials : a systematic literature review and future research agenda
Harju, Charlotta
- In:
International journal of consumer studies
46
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10012807976
Saved in:
3
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
4
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
5
Customers'
perception
of fish fast-casual restaurants
Castellini, Alessandra
;
Samoggia, Antonella
- In:
Journal of food products marketing
24
(
2018
)
3
,
pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
Saved in:
6
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
Saved in:
7
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
Saved in:
8
A study on customers
perception
towards online banking during Covid-19
Cherukur, Ram Babu
;
Sivakumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
Saved in:
9
Matching audio/video app features with young user preferences : an integrated approach
Lin, Chin-Feng
;
Fu, Chen-Su
;
Wu, Chi-Yun
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1810-1823
Persistent link: https://www.econbiz.de/10014335641
Saved in:
10
Quality perceptions and asymmetric switching between brands
Allenby, Greg M.
;
Rossi, Peter E.
-
1990
Persistent link: https://www.econbiz.de/10000811127
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