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Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships

Juga, Jari; Juntunen, Jouni; Juntunen, Mari - In: International journal of shipping and transport … 4 (2012) 1, pp. 17-29

Persistent link: https://www.econbiz.de/10009487436

Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

Persistent link: https://www.econbiz.de/10011482340

Investigating brand equity of third-party service providers

Grant, David B.; Juntunen, Jouni; Juga, Jari; Juntunen, Mari - In: The journal of services marketing 28 (2014) 3, pp. 214-222

Persistent link: https://www.econbiz.de/10010391432

Investigating brand equity of third-party service providers

Grant, David; Juntunen, Jouni; Juga, Jari; Juntunen, Mari - In: Journal of Services Marketing 28 (2014) 3, pp. 214-222

Purpose – The purpose of this paper is to apply theory and techniques from the services and marketing literature to a supply-chain context consisting of a shipper or seller, a customer or buyer and a third-party logistics service provider (3PL) to investigate corporate brand equity resulting...

Persistent link: https://www.econbiz.de/10014906180

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510

Persistent link: https://www.econbiz.de/10008778634

Short-run vs long-run trade-offs in outsourcing relationships : impacts on loyalty and switching propensity

Juntunen, Jouni; Grant, David B.; Juga, Jari - In: Strategic outsourcing : an International journal 3 (2010) 3, pp. 211-225

Persistent link: https://www.econbiz.de/10008810152