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~subject:"Service quality"
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Service quality
Consumer behaviour
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Han, Heesup
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20
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16
Prybutok, Victor R.
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Jang, Soocheong
15
Balaji, M. S.
14
Gong, Taeshik
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Gustafsson, Anders
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Line, Nathaniel D.
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Patterson, Paul G.
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Bilgihan, Anil
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Hyun, Sunghyup Sean
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Edvardsson, Bo
12
Gil Saura, Irene
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Qu, Hailin
12
Sharma, Piyush
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Sreejesh, S.
12
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Hollebeek, Linda D.
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Wong, IpKin Anthony
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9
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Center for Service Excellence
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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1
Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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Friedrich-Schiller-Universität Jena
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1
Great Britain / Customs Establishment
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Institutet för Ekonomisk Forskning <Lund>
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
270
International journal of hospitality management
268
Journal of business research : JBR
159
The journal of services marketing
147
The service industries journal
119
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
101
Services marketing quarterly
85
Journal of travel and tourism marketing
84
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
78
Journal of service research : JSR
67
Service business
63
Cogent business & management
55
Journal of service management
53
Tourism management : research, policies, practice
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of air transport management
44
Asia Pacific journal of marketing and logistics
42
Journal of service research
41
International journal of quality and service sciences
40
The TQM journal : the international review of organizational improvement
39
International journal of services, economics and management
37
International journal of services and operations management
36
Managing service quality : MSQ ; an international journal
36
The international journal of bank marketing : IJBM
36
Journal of strategic marketing
34
Total quality management & business excellence
34
Journal of the Academy of Marketing Science
33
Psychology & marketing
32
International journal of services and operations management : IJSOM
30
Journal of Services Marketing
30
Marketing intelligence & planning
30
Journal of retailing
29
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
International journal of electronic marketing and retailing : IJEMR
28
Journal of hospitality and tourism insights
28
International journal of quality & reliability management
27
Journal of Asian finance, economics and business : JAFEB
27
Quality management journal : QMJ
26
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ECONIS (ZBW)
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RePEc
2
EconStor
1
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1
Investigating the role of customer brand engagement and relationship quality on brand loyalty : an empirical analysis
Nagaraj, Samala
;
Singh, Sapna
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 34-53
Persistent link: https://www.econbiz.de/10011886502
Saved in:
2
The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
3
The effect of multiple hotel brand extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
4
The influences of brand benefits on brand loyalty : intermediate mechanisms
Huang, Shyh-Ming
;
Fang, Shyh-Rong
;
Fang, Shih Chieh
; …
- In:
Australian journal of management
41
(
2016
)
1
,
pp. 141-160
Persistent link: https://www.econbiz.de/10011479155
Saved in:
5
Trendsetting and gender matter : brand loyalty, perceived quality, and word-of-mouth
Lee, Seung-Hee
;
Workman, Jane E.
- In:
Journal of global fashion marketing : JGfM
12
(
2021
)
1
,
pp. 16-31
Persistent link: https://www.econbiz.de/10012416242
Saved in:
6
The impact of perceived hidden inflation on service quality-customer brand loyalty : mobile phone service in Taiwan
Liu, Sheng-Wen
- In:
International journal of strategic change management : IJSCM
7
(
2018
)
2
,
pp. 160-173
Persistent link: https://www.econbiz.de/10012252155
Saved in:
7
What are the building blocks of customer brand loyalty in department stores? : a multi-level mediation analysis
Nikhashemi, S. R.
;
Naser Valaei
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 302-327
Persistent link: https://www.econbiz.de/10011820616
Saved in:
8
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
9
Social justice or social stigma? : hotel customers' perception on branded hotel used as quarantine facility
Hsu, Fu Chieh
;
Agyeiwaah, Elizabeth
;
Liu, Jing
;
Scott, Noel
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 851-867
Persistent link: https://www.econbiz.de/10014633777
Saved in:
10
The influencing factors of customer satisfaction in mobile brands in Myanmar
Ba Nyar Eain
;
Ghosh, Abhijit
;
Chakkaravarthy, Midhun J.
; …
- In:
Recent trends in business and entrepreneurial ventures
,
(pp. 199-211)
.
2024
Persistent link: https://www.econbiz.de/10015056614
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