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The interplay of customer expe...
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Service quality
Consumer behaviour
56
Konsumentenverhalten
54
Beziehungsmarketing
49
Relationship marketing
49
Customer satisfaction
46
Kundenzufriedenheit
41
Dienstleistungsqualität
21
Dienstleistungssektor
15
Service industry
14
Services
13
Dienstleistung
11
Satisfaction
9
Kundenintegration
8
Share of wallet
8
Customer experience
7
Customer integration
7
Customer value
7
Kundenwert
7
Theorie
7
Theory
7
Transformative service research
7
Brand management
6
Customer service
6
Deutschland
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Einzelhandel
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6
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Kundenservice
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Lieferantenmanagement
6
Markenführung
6
Marketing management
6
Marketingmanagement
6
Retail trade
6
Services marketing
6
Supplier relationship management
6
USA
6
United States
6
Big data
5
Customer retention
5
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English
21
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Keiningham, Timothy
5
Aksoy, Lerzan
4
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Keiningham, Timothy L.
3
Burton, Jamie
2
Cooil, Bruce
2
De Keyser, Arne
2
Green, Teegan
2
McColl-Kennedy, Janet R.
2
Orsingher, Chiara
2
Rust, Roland T.
2
Wittkowski, Kristina
2
Zahorik, Anthony J.
2
Zaki, Mohamed
2
Abboud, Liliane
1
Anderson, Sidney
1
Andreassen, Tor Wallin
1
Ball, Joan P.
1
Breidbach, Christoph F.
1
Butten, Kaley
1
Cadet, Fabienne
1
Ciuchita, Robert
1
Clennell, Natasha
1
Ettinger, Andreas
1
Faßnacht, Martin
1
Ferraro, Rosellina
1
Fornell, Claes
1
Gain, Alexandria M.
1
Giebelhausen, Michael
1
Gruber, Thorsten
1
Hansen, David
1
Hodgkinson, Ian R.
1
Hsu, MIchael
1
Hult, G. Tomas M.
1
Kearney, Treasa
1
Kitshoff, Jan
1
Klaus, Philipp
1
Klose, Sonja
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Journal of service research : JSR
4
The journal of services marketing
3
Journal of business research : JBR
2
European journal of marketing
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
International journal of consumer studies
1
Journal of marketing
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
The service industries journal
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ECONIS (ZBW)
21
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1
Firms' intentions to use nonownership services
Wittkowski, Kristina
;
Benoit, Sabine
;
Wirtz, Jochen
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10009774884
Saved in:
2
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
3
Customer experience driven business model innovation
Keiningham, Timothy
;
Aksoy, Lerzan
;
Bruce, Helen L.
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 431-440
Persistent link: https://www.econbiz.de/10012257639
Saved in:
4
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
5
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
6
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
7
Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy
-
1994
Persistent link: https://www.econbiz.de/10000888243
Saved in:
8
Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
9
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
10
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
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