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~subject:"Service quality"
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Service quality
Indien
119,062
India
98,134
Consumer behaviour
83,815
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81,365
Schwellenländer
26,764
Emerging economies
26,727
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15,187
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9,441
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9,399
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8,639
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8,586
United States
8,259
Brand management
7,968
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7,918
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7,791
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7,648
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7,166
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7,156
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7,112
Brand image
6,924
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6,901
Markenimage
6,873
Customer satisfaction
6,202
Entwicklungsländer
6,066
Kundenzufriedenheit
6,005
Online-Handel
5,842
Online retailing
5,832
Developing countries
5,742
Deutschland
5,494
Social Web
5,058
Social web
5,056
Germany
5,006
Dienstleistungsqualität
4,968
Einzelhandel
4,808
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4,767
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Han, Heesup
30
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25
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20
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17
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15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Bilgihan, Anil
12
Das, Jishnu
12
Gong, Taeshik
12
Klaus, Philipp
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Chahal, Hardeep
10
Gursoy, Dogan
10
Hollebeek, Linda D.
10
Mahapatra, Siba Sankar
10
Miao, Li
10
Quach, Sara
10
Satapathy, Suchismita
10
Sharma, Piyush
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Gera, Rajat
8
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8
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8
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Lu, Lu
8
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
1
IGI Global
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Institute of Economic Affairs <London>
1
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Published in...
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Journal of retailing and consumer services
233
International journal of hospitality management
213
Journal of business research : JBR
124
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Services marketing quarterly
74
The service industries journal
69
Journal of travel and tourism marketing
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
51
Journal of service research : JSR
47
International journal of services and operations management
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
36
Tourism management : research, policies, practice
35
The international journal of bank marketing : IJBM
34
Asia Pacific journal of marketing and logistics
33
International journal of quality and service sciences
33
International journal of services, economics and management
33
Journal of Services Marketing
33
Journal of service management
33
The TQM journal : the international review of organizational improvement
32
International journal of quality & reliability management
30
International journal of services and operations management : IJSOM
30
Journal of air transport management
30
International journal of electronic marketing and retailing : IJEMR
27
Journal of service research
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
Total quality management & business excellence
25
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
Quality management journal : QMJ
24
Journal of retailing
23
European journal of marketing : EJM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Global business review
21
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ECONIS (ZBW)
4,962
Other ZBW resources
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RePEc
5
BASE
3
EconStor
1
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date (oldest first)
1
An analysis for service quality enhancement in electricity utility sector of
India
by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
2
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
3
Role of mobile banking servicescape on customer attitude and engagement : an empirical investigation in
India
Sahoo, Debjani
;
Pillai, Sreejesh S.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1113-1130
Persistent link: https://www.econbiz.de/10011815032
Saved in:
4
Modeling passengers' future behavioral intentions in airline industry using SEM
Singh, Alok Kumar
- In:
Journal of advances in management research : JAMR
12
(
2015
)
2
,
pp. 107-127
Persistent link: https://www.econbiz.de/10011429366
Saved in:
5
An empirical approach to customer perception of mobile banking in Indian scenario
Ali, Sadia Samar
;
Kaur, Rajbir
- In:
International journal of business innovation and research
9
(
2015
)
3
,
pp. 272-294
Persistent link: https://www.econbiz.de/10011538044
Saved in:
6
Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)
Saif, Naveed
;
Khan, Muhammad Tahir
;
Khan, Irfan Ullah
; …
- In:
International journal of business excellence : IJBEX
28
(
2022
)
3
,
pp. 397-418
Persistent link: https://www.econbiz.de/10014234695
Saved in:
7
From traditional banking to technology-enabled banking services in
India
: a study of bank customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
8
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
9
Impact of changing consumer lifestyles and website quality on online satisfaction and loyalty : an emerging market framework
Pandey, Shweta
;
Chawla, Deepak
- In:
International journal of Indian culture and business …
12
(
2016
)
1
,
pp. 50-71
Persistent link: https://www.econbiz.de/10011618174
Saved in:
10
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
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