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~subject:"Service quality"
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Service quality
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Theorie
9,258
Relationship marketing
9,161
Beziehungsmarketing
9,132
Theory
9,093
Brand management
7,601
Markenführung
7,559
Brand image
6,738
Markenimage
6,697
Customer satisfaction
5,898
Kundenzufriedenheit
5,738
Online-Handel
5,593
Online retailing
5,582
USA
5,154
United States
4,906
Social Web
4,813
Social web
4,811
Dienstleistungsqualität
4,706
Online-Marketing
4,542
Internet marketing
4,531
Brand
4,323
Markenartikel
4,313
Deutschland
4,243
Einzelhandel
4,206
Retail trade
4,157
Germany
3,897
Werbewirkung
3,638
Electronic Commerce
3,637
Advertising effects
3,600
Verbraucherverhalten
3,587
E-commerce
3,531
Experiment
3,419
Gastronomie
3,304
Emotion
3,276
Gastgewerbe
3,233
Restaurant industry
3,158
Advertising
3,032
Hospitality industry
3,018
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Han, Heesup
32
Mattila, Anna S.
27
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
16
Balaji, M. S.
14
Jang, Soocheong
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
13
Klaus, Philipp
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Hyun, Sunghyup Sean
11
Propper, Carol
11
Qu, Hailin
11
Sparks, Beverley
11
Wong, IpKin Anthony
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lu, Lu
8
Lynn, Michael
8
Park, Jungkun
8
Torres, Edwin N.
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Natal
1
Verlag Dr. Kovač
1
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Published in...
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International journal of hospitality management
256
Journal of retailing and consumer services
231
Journal of business research : JBR
125
The journal of services marketing
107
International journal of contemporary hospitality management
106
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
72
The service industries journal
71
Services marketing quarterly
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of service research : JSR
48
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Tourism management : research, policies, practice
40
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
31
International journal of services and operations management
31
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of services, economics and management
28
Journal of air transport management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
Journal of Services Marketing
24
Journal of hospitality and tourism insights
24
Managing service quality : MSQ ; an international journal
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Quality management journal : QMJ
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,702
Other ZBW resources
49
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1
Using verbal attention to enhance restaurant customer satisfaction and behavior
Jacob, Céline
;
Guéguen, Nicolas
;
Boulbry, Gaëlle
- In:
International journal of hospitality management
39
(
2014
),
pp. 50-52
Persistent link: https://www.econbiz.de/10010389430
Saved in:
2
The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina
;
Tang, Liang
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
Saved in:
3
Delays in services and customer service evaluation : a study of family dining restaurants of Pakistan
Ahmad, Maqsood
;
Naseer, Hina
- In:
Journal of investment and management : JIM
7
(
2018
)
4
,
pp. 108-116
Persistent link: https://www.econbiz.de/10011963316
Saved in:
4
Worth the wait? : how restaurant waiting time influences customer behavior and revenue
Vries, Jelle de
;
Roy, Debjit
;
Koster, René de
- In:
Journal of operations management
63
(
2018
),
pp. 59-78
Persistent link: https://www.econbiz.de/10011975452
Saved in:
5
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
6
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
7
Using contactless mobile payment in the Vietnamese restaurant industry
Giousmpasoglou, Charalampos
;
Dinh, Dzung
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
8
(
2022
)
1
,
pp. 3-15
Persistent link: https://www.econbiz.de/10013450570
Saved in:
8
Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Ahmad, Hafiz …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 719-736
Persistent link: https://www.econbiz.de/10012513921
Saved in:
9
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
10
Brand prestige and the mediating role of word of mouth in the fast food industry
Jalal Rajeh Hanaysha
;
Pech, Richard Jan
- In:
Global business review
19
(
2018
)
6
,
pp. 1494-1514
Persistent link: https://www.econbiz.de/10011982837
Saved in:
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