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~subject:"Service quality"
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Analysis of e-service quality...
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Service quality
Dienstleistungsqualität
20,725
Multi-criteria analysis
7,222
Multikriterielle Entscheidungsanalyse
7,181
Customer satisfaction
6,373
Kundenzufriedenheit
6,187
Consumer behaviour
4,435
Konsumentenverhalten
4,390
Relationship marketing
3,965
Beziehungsmarketing
3,953
Theorie
3,592
Theory
3,551
AHP-Verfahren
2,909
AHP approach
2,901
Qualitätsmanagement
2,778
Quality management
2,738
Wirtschaftsprüfung
2,474
Financial audit
2,468
E-Government
2,329
E-government
2,167
Krankenhaus
1,869
Hospital
1,857
Fuzzy sets
1,808
Fuzzy-Set-Theorie
1,807
USA
1,759
United States
1,734
Health care
1,612
Mathematische Optimierung
1,611
Mathematical programming
1,610
Gesundheitsversorgung
1,581
Deutschland
1,525
Germany
1,437
Gesundheitswesen
1,299
Health care system
1,281
Supply chain
1,242
Lieferkette
1,236
Product quality
1,224
Produktqualität
1,213
Entscheidung
1,192
Decision
1,176
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Undetermined
8,140
Free
4,808
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Article
15,784
Book / Working Paper
5,674
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14
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4
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1,064
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Sammelwerk
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60
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57
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56
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56
Amtsdruckschrift
53
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53
case-report
39
conceptual-paper
33
review-article
28
viewpoint
22
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20
review
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18
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German
1,345
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French
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6
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4
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4
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3
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3
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1
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Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Benkenstein, Martin
18
Chi, Wuchun
18
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National Bureau of Economic Research
177
OECD
36
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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Published in...
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International journal of hospitality management
403
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
113
International journal of quality and service sciences
111
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
20,572
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
2
Performance evaluation on quality of Asian e-government websites : an
AHP
approach
Dominic, P. D. D.
;
Jati, Handaru
;
Kannabiran, G.
- In:
International journal of business information systems : …
6
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10008664060
Saved in:
3
A combined QFD-
AHP
decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
4
Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi - Fuzzy PIPRECIA model
Stević, Željko
;
Nunić, Danjana
;
Badi, Ibrahim
; …
- In:
Romanian journal of economic forecasting
25
(
2022
)
1
,
pp. 139-159
Persistent link: https://www.econbiz.de/10013411714
Saved in:
5
Software as a service quality factors evaluation using analytic hierarchy process
Sucahyo, Yudho Giri
;
Rotinsulu, Yan Yonathan
; …
- In:
International journal of business information systems : …
24
(
2017
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10011719026
Saved in:
6
Role of service quality measurements in in-patients satisfaction in corporate hospitals
RiyazhKhan, A. Mohamed
;
Haq, A. Noorul
- In:
International journal of business excellence
18
(
2019
)
3
,
pp. 410-433
Persistent link: https://www.econbiz.de/10012132997
Saved in:
7
Determinants of factors for service quality excellence at dealer end leading to CRM - an
AHP
approach
Pothal, Lalit Kumar
;
Tripathy, Sushanta
;
Dash, Aishwarya
- In:
International journal of business excellence : IJBEX
28
(
2022
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10014234591
Saved in:
8
E-government services quality and citizens' satisfaction : a multi-criteria satisfaction analysis of TAXISnet information system in Greece
Skordoulis, Michalis
;
Alasonas, Panteleimon
; …
- In:
International journal of productivity and quality …
22
(
2017
)
1
,
pp. 82-100
Persistent link: https://www.econbiz.de/10011855873
Saved in:
9
Educational websites quality assessment framework
Tsironis, Loukas K.
- In:
International journal of decision sciences, risk and …
10
(
2021
)
1/2
,
pp. 51-77
Persistent link: https://www.econbiz.de/10012669193
Saved in:
10
Evaluation of eTail services quality :
AHP
approach
Jhaveri, Chetan A.
;
Nenavani, Jitendra M.
- In:
Vision : the journal of business perspective
24
(
2020
)
3
,
pp. 310-319
Persistent link: https://www.econbiz.de/10012287424
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