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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Notes from the search for deep indicators in services
Heskett, James L. - In: Journal of service management 25 (2014) 3, pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
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The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel; Ashill, Nicholas J. - In: Marketing intelligence & planning 28 (2010) 5, pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
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Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446
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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola; Bayón, Tomás; Totzek, Dirk - In: Journal of service research : JSR 16 (2013) 4, pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
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Investigating work engagement in the service environment
Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
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Investigating work engagement in the service environment
Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
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Antecedents and consequences of work engagement among frontline employees in Turkish hotels
Burke, Ronald J.; Koyuncu, Mustafa; Fiksenbaum, Lisa; … - In: Journal of transnational management : the official … 18 (2013) 3, pp. 191-203
Persistent link: https://www.econbiz.de/10010199986