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Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar; Yavas, Ugur; Babakus, Emin - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446
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Customer mistreatment behavior and hotel employee organizational citizenship behavior : the mediating role of perceived organizational support
Wen, Ji; Li, Yina; Hou, Pingping - In: Nankai business review international 7 (2016) 3, pp. 322-344
Persistent link: https://www.econbiz.de/10011688313
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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Investigating work engagement in the service environment
Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
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Investigating work engagement in the service environment
Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
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The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
Daskin, Mustafa; Arasli, Huseyin; Azilah Kasim - In: International journal of management practice : IJMP 8 (2015) 4, pp. 269-295
Persistent link: https://www.econbiz.de/10011477582
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The influence of employee goal orientations and employee self-efficacy on perceived service quality
Bodouva, Jamie J. - In: International journal of management and marketing … 8 (2015) 2, pp. 37-51
Persistent link: https://www.econbiz.de/10011384525
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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488