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~subject:"Service quality"
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Service quality
Management
46,320
Qualitätsmanagement
16,908
Performance measurement
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Quality management
15,223
Performance-Messung
14,505
Theorie
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Theory
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performance
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management
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KMU
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Welt
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World
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Innovationsmanagement
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Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
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Antony, Jiju
9
Cudney, Elizabeth A.
9
Van Reenen, John
9
Dahlgaard-Park, Su Mi
8
Lemos, Renata
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Marimon, Frederic
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Qureshi, M. N.
8
Sadun, Raffaella
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Medeiros, Denise Dumke de
7
Ukko, Juhani
7
Chakraborty, Subhajit
6
Di Liberto, Adriana
6
Dwivedi, Yogesh Kumar
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Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Schivardi, Fabiano
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Stauss, Bernd
6
Sulis, Giovanni
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
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Chang, Tsang-Chuan
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Dahlgaard, Jens Jörn
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Gandhi, Surjit Kumar
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Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
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He, Zhen
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Knechel, W. Robert
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IT Service Management Forum Deutschland
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Springer Fachmedien Wiesbaden
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World Bank
2
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Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
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Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
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Bildungswerk der Bayerischen Wirtschaft
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Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
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Bundesinstitut für Berufsbildung
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Center for Service Excellence
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Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
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Deutsche Gesellschaft für Qualität
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Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
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Deutsches Institut für Normung
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Excellence in Services International Conference <26., 2023, Paisley>
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1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
100
International journal of productivity and quality management : IJPQM
74
The TQM journal : the international review of organizational improvement
66
International journal of quality & reliability management
63
Quality management journal : QMJ
49
Total quality management & business excellence
44
International journal of services and operations management
39
International journal of quality and service sciences
38
International journal of hospitality management
34
The service industries journal
29
Health care management review : HCM review
26
International journal of production research
26
Auditing : a journal of practice & theory
23
Journal of retailing and consumer services
23
Benchmarking : an international journal ; BIJ
22
Journal of health organization and management
22
Beiträge zur Hochschulpolitik
20
International journal of contemporary hospitality management
20
Cogent business & management
16
International journal of production economics
16
Journal of business research : JBR
16
Managing service quality : MSQ ; an international journal
16
Amfiteatru economic : an economic and business research periodical
15
Journal of air transport management
15
European research studies
14
International journal of business information systems : IJBIS
14
International journal of services and operations management : IJSOM
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of hospitality marketing & management
14
Service business
14
Tourism management : research, policies, practice
14
The accounting review : a publication of the American Accounting Association
13
European journal of operational research : EJOR
12
International journal of services, economics and management
12
International journal of services and standards
11
Manufacturing & service operations management : M & SOM
11
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
11
SpringerLink / Bücher
11
The journal of services marketing
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
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ECONIS (ZBW)
3,035
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1
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
2
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
Saved in:
3
Statistical process control and quality of service at seaports
Ansorena, Íñigo L.
- In:
International journal of productivity and quality …
24
(
2018
)
2
,
pp. 165-176
Persistent link: https://www.econbiz.de/10011889252
Saved in:
4
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
5
Application of statistical process ,control in service and industry : a case study of the restaurant sector
Mirzaei, Nima
;
Niroomand, Sadegh
;
Zare, Rahim
- In:
Journal of modelling in management
11
(
2016
)
3
,
pp. 763-782
Persistent link: https://www.econbiz.de/10011612014
Saved in:
6
An assessment of the quality of services of Kenya Power (KP) Ltd in restoring supply after unplanned interruptions using statistical quality control
Odongo, George Yogo
;
Ngacho, Christopher
- In:
International journal of economics, finance and …
3
(
2015
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10011389704
Saved in:
7
Examining enterprise resource planning post
implementation
and employees'
performance
in Smalland medium enterprises using DeLone and McLean's information system success model
Ghani, Erlane K.
;
Siti Aimi Mohamad Yasin
;
Mazurina Mohd Ali
- In:
International journal of financial research
10
(
2019
)
3
,
pp. 153-169
Persistent link: https://www.econbiz.de/10012320488
Saved in:
8
The "control tower" approach to optimising complex service delivery
performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
9
A DEA based composite measure of quality and its associated data uncertainty interval for health care provider profiling and pay-for-
performance
Shwartz, Michael
;
Burgess, James Francis
;
Zhu, Joe
- In:
European journal of operational research : EJOR
253
(
2016
)
2
,
pp. 489-502
Persistent link: https://www.econbiz.de/10011490366
Saved in:
10
Market orientation and service quality : opponents or colleagues
Pantouvakis, Angelos
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 89-111
Persistent link: https://www.econbiz.de/10010404690
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