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Service quality
Consumer behaviour
83,956
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81,507
Brand management
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Persönlichkeitspsychologie
12,962
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Dienstleistungsqualität
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4,510
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Experiment
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Advertising effects
4,135
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Electronic Commerce
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Han, Heesup
32
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24
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21
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18
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15
Line, Nathaniel D.
14
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13
Bilgihan, Anil
13
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13
Gong, Taeshik
12
Prybutok, Victor R.
12
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11
Gustafsson, Anders
11
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11
Jang, Soocheong
11
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Sharma, Piyush
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Sreejesh, S.
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10
Miao, Li
10
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10
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9
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9
Qu, Hailin
9
Sparks, Beverley
9
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Xu, Xun
9
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Ali, Faizan
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Lee, Seonjeong
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7
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Journal of retailing and consumer services
236
International journal of hospitality management
224
Journal of business research : JBR
124
The journal of services marketing
112
Journal of hospitality marketing & management
86
International journal of contemporary hospitality management
81
The service industries journal
72
Services marketing quarterly
68
Journal of travel and tourism marketing
66
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
37
Journal of service management
35
Tourism management : research, policies, practice
35
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
30
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
Journal of service research
29
International journal of services and operations management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of hospitality and tourism insights
25
Journal of retailing
25
Journal of Services Marketing
24
Total quality management & business excellence
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Marketing intelligence & planning
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ECONIS (ZBW)
4,603
Other ZBW resources
51
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1
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
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2
Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann
;
Park, Yun-na
;
Park, Jungkun
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012800195
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3
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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4
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
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5
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
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6
Factors influencing luxury service brand extension in a developing country
Ahn, Jiseon
;
Gao, Meiling
- In:
Journal of consumer marketing
41
(
2024
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10015078766
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7
Luxury brands in the digital age : perceived quality and gender difference
Kim, Jung-Hwan
- In:
The international review of retail, distribution and …
30
(
2020
)
1
,
pp. 68-85
Persistent link: https://www.econbiz.de/10012209756
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8
The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
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9
Image congruence and relationship quality in predicting switching intention : conspicuousness of product use as a moderator variable
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
3
,
pp. 303-329
Persistent link: https://www.econbiz.de/10009785965
Saved in:
10
More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity
Li, Rong
;
Laroche, Michel
;
Richard, Marie-Odile
;
Cui, Xinyu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209484
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