//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Country of origin and diners'...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
83,601
Konsumentenverhalten
81,151
Südkorea
21,413
South Korea
21,245
Theorie
10,647
Theory
10,452
Relationship marketing
9,380
Beziehungsmarketing
9,347
Brand management
7,942
Markenführung
7,897
Brand image
7,282
Markenimage
7,233
USA
6,758
United States
6,438
Customer satisfaction
6,160
Kundenzufriedenheit
5,977
Perception
5,904
Online-Handel
5,708
Online retailing
5,697
Wahrnehmung
5,377
Deutschland
5,343
Social Web
5,040
Social web
5,037
Dienstleistungsqualität
4,919
Germany
4,850
Online-Marketing
4,674
Internet marketing
4,663
Brand
4,452
Markenartikel
4,442
Einzelhandel
4,281
China
4,264
Retail trade
4,234
Werbewirkung
3,772
Electronic Commerce
3,770
Advertising effects
3,732
Experiment
3,704
E-commerce
3,662
Japan
3,591
Verbraucherverhalten
3,589
more ...
less ...
Online availability
All
Undetermined
2,626
Free
792
Type of publication
All
Article
4,402
Book / Working Paper
576
Type of publication (narrower categories)
All
Article in journal
4,220
Aufsatz in Zeitschrift
4,220
Aufsatz im Buch
117
Book section
117
Graue Literatur
83
Non-commercial literature
83
Hochschulschrift
75
Arbeitspapier
60
Working Paper
60
Thesis
55
research-article
48
Conference paper
31
Konferenzbeitrag
31
Collection of articles of several authors
16
Sammelwerk
16
Bibliografie enthalten
10
Bibliography included
10
Aufsatzsammlung
8
Case study
7
Fallstudie
7
Konferenzschrift
7
conceptual-paper
6
Collection of articles written by one author
5
Sammlung
5
Amtsdruckschrift
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Mikroform
1
Reprint
1
case-report
1
technical-paper
1
more ...
less ...
Language
All
English
4,878
German
90
Undetermined
7
French
2
Finnish
1
Spanish
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
34
Mattila, Anna S.
27
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
16
Balaji, M. S.
14
Jang, Soocheong
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
13
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
Klaus, Philipp
12
Gustafsson, Anders
11
Hanks, Lydia
11
Propper, Carol
11
Qu, Hailin
11
Sparks, Beverley
11
Wong, IpKin Anthony
11
Gursoy, Dogan
10
Kim, Woo Gon
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Lu, Lu
9
Park, Jungkun
9
Voorhees, Clay M.
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Liu, Chih-Hsing
8
Lynn, Michael
8
Torres, Edwin N.
8
Wirtz, Jochen
8
Wu, Luorong
8
Bujisic, Milos
7
more ...
less ...
Institution
All
National Bureau of Economic Research
4
Springer Fachmedien Wiesbaden
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Natal
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
International journal of hospitality management
279
Journal of retailing and consumer services
232
Journal of business research : JBR
127
International journal of contemporary hospitality management
107
The journal of services marketing
107
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
77
The service industries journal
75
Services marketing quarterly
73
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
48
Journal of service research : JSR
48
Tourism management : research, policies, practice
47
Service business
44
International journal of quality and service sciences
34
Journal of service management
34
Asia Pacific journal of marketing and logistics
32
International journal of services and operations management
32
Journal of air transport management
30
The international journal of bank marketing : IJBM
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of services, economics and management
28
Managing service quality : MSQ ; an international journal
28
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
Journal of Services Marketing
26
Journal of hospitality and tourism insights
26
Journal of service research
26
Total quality management & business excellence
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of retailing
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of services and operations management : IJSOM
21
Journal of Asian finance, economics and business : JAFEB
21
Quality management journal : QMJ
21
more ...
less ...
Source
All
ECONIS (ZBW)
4,915
Other ZBW resources
56
RePEc
7
Showing
1
-
10
of
4,978
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
2
Cross-cultural competitive benchmarking of fast-food restaurant services
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
2
,
pp. 212-232
Persistent link: https://www.econbiz.de/10009729971
Saved in:
3
How do economic, cultural, and global-connectedness distances moderate the effect of customers' experiences on their intention to revisit non-indigenous restaurants? : evidence fro...
Lee, Seung Yong
;
Lee, Jeoung Yul
;
Kim, Renee Boyoung
- In:
Asia Pacific business review
22
(
2016
)
2
,
pp. 262-288
Persistent link: https://www.econbiz.de/10011537708
Saved in:
4
Other customers in a service encounter : examining the effect in a restaurant setting
Kim, Namin
;
Lee, Moonkyu
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 27-40
Persistent link: https://www.econbiz.de/10009519756
Saved in:
5
A study upon effects of family restaurant consumption values upon satisfaction, reliability and behavioural intentions in
Korea
: focused on college students at metropolitan area
Sung, Ha-Ya
;
Kim, Jong-Jin
;
Youn, Myoung-Kil
- In:
Journal of Asian finance, economics and business : JAFEB
1
(
2014
)
4
,
pp. 29-37
Persistent link: https://www.econbiz.de/10011688140
Saved in:
6
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in
Korea
?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
7
Influencing
perception
of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
8
Influencing
perception
of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
9
Customers'
perception
of fish fast-casual restaurants
Castellini, Alessandra
;
Samoggia, Antonella
- In:
Journal of food products marketing
24
(
2018
)
3
,
pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
Saved in:
10
I am loving it, really? : the effect of ethnocentrism, animosity, and service quality on consumer purchase intention in fast food restaurants in India
Saini, Aarti
;
Parayitam, Satyanarayana
- In:
International journal of markets and business systems
4
(
2020
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012515141
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->