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~subject:"Service quality"
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Service quality
Technology
8,441
Technologie
6,005
Kundenintegration
3,974
Customer integration
3,970
technology
3,420
Technischer Fortschritt
2,525
Innovation
2,461
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2,407
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1,656
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1,225
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Co-creation
509
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450
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Hollebeek, Linda D.
8
Le Nguyen Hau
8
Pham Ngoc Thuy
8
Edvardsson, Bo
5
Palumbo, Rocco
5
Elg, Mattias
4
Engström, Jon
4
Islam, Jamid Ul
4
Mahr, Dominik
4
Tronvoll, Bård
4
Witell, Lars
4
Berenguer Contrí, Gloria
3
Carbonell, Pilar
3
Cassia, Fabio
3
Jaakkola, Elina
3
Kandampully, Jay
3
Khan, Imran
3
McColl-Kennedy, Janet R.
3
Odekerken-Schröder, Gaby
3
Osei-Frimpong, Kofi
3
Polese, Francesco
3
Rahman, Zillur
3
Rather, Raouf Ahmad
3
Sthapit, Erose
3
Trischler, Jakob
3
Verleye, Katrien
3
Alamanos, Eleftherios
2
Altinay, Levent
2
Andreu, Luisa
2
Annarumma, Carmela
2
Anning-Dorson, Thomas
2
Auh, Seigyoung
2
Balaji, M. S.
2
Barrutia, José M.
2
Brady, Michael K.
2
Brown, Stephen
2
Busser, James A.
2
Büttgen, Marion
2
Carrubbo, Luca
2
Cervera, Amparo
2
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International Conference on Services Management <North Cyprus)>
1
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Journal of retailing and consumer services
22
Journal of business research : JBR
19
Journal of service management
18
The service industries journal
14
International journal of hospitality management
13
The journal of services marketing
13
Service business
10
International journal of contemporary hospitality management
9
Public management review
9
Services marketing quarterly
9
Journal of service research : JSR
7
Journal of hospitality and tourism insights
6
Journal of service research
6
Journal of the Academy of Marketing Science
5
The TQM journal : the international review of organizational improvement
5
The journal of business & industrial marketing
5
Australasian marketing journal
4
European journal of marketing
4
European journal of marketing : EJM
4
International journal of quality and service sciences
4
International journal of services and operations management : IJSOM
4
Journal of health organization and management
4
Journal of hospitality marketing & management
4
Journal of service theory and practice : JSTP
4
Marketing intelligence & planning
4
Technological forecasting & social change : an international journal
4
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
3
International journal of business innovation and research : IJBIR
3
Journal of financial services marketing
3
Journal of service theory and practice
3
Management decision : MD
3
Psychology & marketing
3
The journal of consumer marketing
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Administrative Sciences : open access journal
2
European Journal of Marketing
2
Handbook of research on customer engagement
2
International journal of bank marketing
2
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ECONIS (ZBW)
450
Other ZBW resources
7
RePEc
1
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1
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
2
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
3
Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy
;
Daunt, Kate L.
;
Kitchener, Martin
- In:
Public management review
17
(
2015
)
1
,
pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
Saved in:
4
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
5
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
6
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
7
What matters to me! : user conceptions of value in specialist cancer care
Hardyman, Wendy
;
Kitchener, Martin
;
Daunt, Kate L.
- In:
Public management review
21
(
2019
)
11
,
pp. 1687-1706
Persistent link: https://www.econbiz.de/10012178889
Saved in:
8
Value co-creation in health care : a phenomenological examination of the doctor-patient encounter
Osei-Frimpong, Kofi
;
Owusu-Frimpong, Nana
- In:
Journal of nonprofit & public sector marketing
29
(
2017
)
4
,
pp. 365-384
Persistent link: https://www.econbiz.de/10011783973
Saved in:
9
More is not always better : the impact of value co-creation fit on B2B and B2C customer satisfaction
Gligor, David M.
;
Maloni, Michael J.
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 209-237
Persistent link: https://www.econbiz.de/10013347430
Saved in:
10
Student value co-creation behaviour in the higher education service ecosystem : an empirical exploration
Zamora-Ramos, Moises Ruben
;
Chamorro Mera, Antonio
; …
- In:
Marketing i menedžment innovacij : m&mi
14
(
2023
)
4
,
pp. 140-150
Persistent link: https://www.econbiz.de/10014447671
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