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~subject:"Service quality"
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Service quality
Consumer behaviour
83,542
Konsumentenverhalten
81,092
Customer satisfaction
15,530
Arbeitsgruppe
14,474
Team
14,216
Kundenzufriedenheit
13,947
Theorie
13,005
Theory
12,788
Relationship marketing
11,936
Beziehungsmarketing
11,866
Satisfaction
11,077
Emotion
10,797
Zufriedenheit
9,863
Dienstleistungsqualität
8,128
Brand management
8,064
Markenführung
8,014
USA
7,562
Deutschland
7,548
United States
7,259
Germany
7,167
Brand image
7,076
Markenimage
7,035
Professional sports
6,790
Profisport
6,782
Online-Handel
5,895
Online retailing
5,882
Social Web
5,705
Social web
5,703
Experiment
5,512
Online-Marketing
4,828
Internet marketing
4,818
Lebensqualität
4,541
Quality of life
4,518
Soziale Gruppe
4,483
Social group
4,476
Einzelhandel
4,425
Brand
4,424
Markenartikel
4,410
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4,380
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15
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Han, Heesup
39
Mattila, Anna S.
33
Usman, Osly
27
Prentice, Catherine
26
Prybutok, Victor R.
25
Sharma, Piyush
24
McColl-Kennedy, Janet R.
22
Wong, IpKin Anthony
18
Balaji, M. S.
17
Gong, Taeshik
15
Gustafsson, Anders
15
Jang, Soocheong
15
Shahin, Arash
15
Line, Nathaniel D.
14
Sparks, Beverley
14
Söderlund, Magnus
14
Bilgihan, Anil
13
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Ali, Faizan
12
Guchait, Priyanko
12
Gursoy, Dogan
12
Park, Jungkun
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Amin, Muslim
11
Grégoire, Yany
11
Hanks, Lydia
11
Marimon, Frederic
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Ringle, Christian M.
11
Roy, Sanjit
11
Grewal, Dhruv
10
Hollebeek, Linda D.
10
Hsu, Cathy H. C.
10
Hsu, Maxwell K.
10
Izogo, Ernest Emeka
10
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National Bureau of Economic Research
8
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
IGI Global
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
CESifo GmbH
1
CRC Press.
1
Center for Service Excellence
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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International journal of hospitality management
325
Journal of retailing and consumer services
291
Journal of business research : JBR
185
The journal of services marketing
167
The service industries journal
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
136
International journal of contemporary hospitality management
122
Journal of hospitality marketing & management
113
Journal of travel and tourism marketing
102
Services marketing quarterly
99
Tourism management : research, policies, practice
75
Journal of service research : JSR
74
Journal of air transport management
72
The TQM journal : the international review of organizational improvement
72
Service business
69
International journal of quality and service sciences
68
Cogent business & management
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
International journal of services and operations management
60
Journal of service management
58
Total quality management & business excellence
58
International journal of quality & reliability management
55
Journal of Services Marketing
55
Asia Pacific journal of marketing and logistics
54
International journal of productivity and quality management : IJPQM
52
International journal of services, economics and management
52
Managing service quality : MSQ ; an international journal
49
International journal of services and operations management : IJSOM
48
The international journal of bank marketing : IJBM
44
Quality management journal : QMJ
41
Journal of Asian finance, economics and business : JAFEB
40
Journal of service research
40
Journal of the Academy of Marketing Science
40
Psychology & marketing
35
Journal of hospitality and tourism insights
34
Journal of strategic marketing
34
International journal of electronic marketing and retailing : IJEMR
33
International journal of business information systems : IJBIS
32
Marketing intelligence & planning
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
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ECONIS (ZBW)
8,120
Other ZBW resources
218
RePEc
37
EconStor
9
BASE
4
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date (oldest first)
1
Moderating role of
team
identification on the relationship between service quality and repurchase intentions among spectators of professional sports
Theodorakis, Nicholas D.
;
Koustelios, Athanasios
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10009525074
Saved in:
2
Examining the effects of
team
identification, e-service quality (e-SQ) and
satisfaction
on intention to revisit sports websites
Suh, Young Ik
;
Ahn, Taesoo
;
Pedersen, Paul M.
- In:
International journal of sports marketing & sponsorship
14
(
2012/13
)
4
,
pp. 261-278
Persistent link: https://www.econbiz.de/10010195355
Saved in:
3
The development of loyalty among novice and experienced customers of sport and fitness centres
Avourdiadou, Sevastia
;
Theodorakis, Nicholas D.
- In:
Sport management review
17
(
2014
)
4
,
pp. 419-431
Persistent link: https://www.econbiz.de/10010425676
Saved in:
4
Consumer behaviour and sport services : an examination of fitness centre loyalty
García-Fernández, Jeronimo
;
Gálvez-Ruíz, Pablo
; …
- In:
International journal of sport management and marketing …
18
(
2018
)
1/2
,
pp. 8-23
Persistent link: https://www.econbiz.de/10011884667
Saved in:
5
Service quality,
satisfaction
and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
6
Service quality of sports centers and customer loyalty
Lee, Sheng Yen
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
4
,
pp. 870-879
Persistent link: https://www.econbiz.de/10011792218
Saved in:
7
Consumer experience quality : a review and extension of the sport management literature
Yoshida, Masayuki
- In:
Sport management review
20
(
2017
)
5
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011783800
Saved in:
8
New sports stadia for Africa? : the impact of sportscape features on attendance intentions in sub-Saharan African club football
Quansah, Tommy Kweku
- In:
European Sport management quarterly : ESMQ
24
(
2024
)
2
,
pp. 404-427
Persistent link: https://www.econbiz.de/10014564376
Saved in:
9
The effect of service quality on spectators' behavioral intensions in professional football : the role of value and
satisfaction
Nikolaos, Papadopoulos G.
;
Theodoros, Kargidis
- In:
International journal of innovation and technology …
19
(
2022
)
5
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014232365
Saved in:
10
Service quality and its effects on consumer outcomes : a meta-analytic review in spectator sport
Biscaia, Rui
;
Yoshida, Masayuki
;
Kim, Yu Kyoum
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
3
,
pp. 897-921
Persistent link: https://www.econbiz.de/10014283560
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