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~subject:"Service quality"
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Service quality
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Social Web
20,593
Social web
20,562
Emotion
10,705
Relationship marketing
10,340
Beziehungsmarketing
10,314
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9,742
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8,451
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8,356
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7,047
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7,015
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6,338
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6,305
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6,294
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6,175
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5,637
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5,384
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4,999
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4,875
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4,855
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4,848
Dienstleistungsqualität
4,838
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4,827
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4,543
Brand
4,480
Markenartikel
4,466
Einzelhandel
4,267
Retail trade
4,227
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4,100
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4,061
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4,020
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3,589
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Han, Heesup
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25
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21
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18
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15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
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12
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12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Sharma, Piyush
11
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10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Sparks, Beverley
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Kim, Woo Gon
9
Söderlund, Magnus
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Schumann, Jan Hendrik
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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1
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1
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1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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Journal of retailing and consumer services
245
International journal of hospitality management
227
Journal of business research : JBR
131
The journal of services marketing
113
International journal of contemporary hospitality management
90
Journal of hospitality marketing & management
82
The service industries journal
75
Services marketing quarterly
72
Journal of travel and tourism marketing
71
Journal of service research : JSR
51
Cogent business & management
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
44
Journal of service management
37
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
33
Journal of service research
33
International journal of quality and service sciences
32
Journal of air transport management
32
Psychology & marketing
30
International journal of services and operations management
29
The TQM journal : the international review of organizational improvement
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Total quality management & business excellence
26
Journal of Services Marketing
25
Journal of the Academy of Marketing Science
25
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of retailing
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of service theory and practice
22
International journal of business information systems : IJBIS
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
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ECONIS (ZBW)
4,836
Other ZBW resources
51
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1
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
2
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
3
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
Saved in:
4
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
5
Do word-of-mouth and quality have the same influence in choosing a doctor online? : a study from elaboration likelihood model perspective
Wu, Juhua
;
Chen, Wanqi
;
Tao, Lei
;
Liu, Qian
- In:
Journal of information & knowledge management : JIKM
23
(
2024
)
2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014535209
Saved in:
6
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
7
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
8
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
9
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
10
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
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