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~subject:"Service quality"
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Service quality
Consumer behaviour
83,018
Konsumentenverhalten
80,538
Electronic Commerce
23,875
E-commerce
21,254
Social Web
20,610
Social web
20,579
Vertrauen
17,018
Confidence
16,401
Theorie
15,153
Theory
14,896
Online-Marketing
13,154
Internet marketing
13,038
Relationship marketing
11,994
Beziehungsmarketing
11,895
Online-Handel
11,318
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11,273
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8,890
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8,745
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8,701
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8,181
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7,768
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7,726
United States
7,336
Brand image
7,205
Markenimage
7,169
Customer satisfaction
6,767
Kundenzufriedenheit
6,528
Credibility
5,538
Experiment
5,430
Glaubwürdigkeit
5,358
Dienstleistungsqualität
5,243
Einzelhandel
5,208
Retail trade
5,119
Viral marketing
4,884
Virales Marketing
4,864
Werbewirkung
4,811
Trust
4,793
Advertising effects
4,761
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4,573
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Han, Heesup
32
Mattila, Anna S.
27
Usman, Osly
22
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Gong, Taeshik
13
Hanks, Lydia
12
Klaus, Philipp
12
Sparks, Beverley
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hyun, Sunghyup Sean
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sreejesh, S.
11
Carlson, Jamie
10
Gursoy, Dogan
10
Miao, Li
10
Park, Jungkun
10
Qu, Hailin
10
Quach, Sara
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Law, Chun Hung Roberts
9
Schumann, Jan Hendrik
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bauer, Hans H.
8
Cobanoglu, Cihan
8
Falk, Tomas
8
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Foundation for the Improvement of Living and Working Conditions
1
Friedrich-Schiller-Universität Jena
1
Institute of Electrical and Electronics Engineers
1
Institutet för Ekonomisk Forskning <Lund>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
252
International journal of hospitality management
226
Journal of business research : JBR
132
The journal of services marketing
120
The service industries journal
86
International journal of contemporary hospitality management
85
Journal of hospitality marketing & management
83
Journal of travel and tourism marketing
80
Services marketing quarterly
72
Journal of service research : JSR
56
Cogent business & management
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Service business
45
Asia Pacific journal of marketing and logistics
39
Journal of service management
36
Tourism management : research, policies, practice
36
International journal of electronic marketing and retailing : IJEMR
32
The international journal of bank marketing : IJBM
32
International journal of services, economics and management
31
Journal of air transport management
31
Journal of service research
31
Psychology & marketing
31
International journal of services and operations management
30
International journal of quality and service sciences
29
Journal of strategic marketing
29
The TQM journal : the international review of organizational improvement
29
Journal of Services Marketing
28
Journal of retailing
28
Managing service quality : MSQ ; an international journal
28
Total quality management & business excellence
26
Journal of internet commerce
25
Journal of the Academy of Marketing Science
25
European journal of marketing : EJM
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
International journal of quality & reliability management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Marketing intelligence & planning
22
International journal of business information systems : IJBIS
21
International journal of services and operations management : IJSOM
21
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ECONIS (ZBW)
5,238
Other ZBW resources
73
RePEc
2
EconStor
1
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1
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
2
Responding to negative online reviews : the effects of hotel responses on customer inferences of
trust
and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
3
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews,
trust
, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform
Pokryshevskaya, Elena B.
;
Antipov, Evgeny A.
- In:
International journal of hospitality management
67
(
2017
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011785129
Saved in:
6
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
7
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of
trust
and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
8
Investigating the effect of quality of grammar and mechanics (QGAM) in online reviews : the mediating role of reviewer crediblity
Ketron, Seth
- In:
Journal of business research : JBR
81
(
2017
),
pp. 51-59
Persistent link: https://www.econbiz.de/10011771588
Saved in:
9
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
10
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
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